The Great Big "I'm happy with O2" thread.

[Anonymous]

Wee experiment time.

For a bit of balance, Who here is happy to be an O2 customer and doesn't think they suck?  Post your thoughts below!

[jonsie]

I'm happy:smileyhappy:

The problem is that most people tend to post about their bad experience. Probably only 1% of customers are unhappy enough to post about it. Hope we get plenty of positives here.

[Liquid]

I'm more than happy with O2:) very friendly customer services and they tend to pay out when there's been issues. Great signal and a large choice of phones.

What else could you ask for?:)

(Gurus not included in this haha)

[Anonymous]

Yeah I'm happy, 3 phones in the house on o2, never had a problem.

[MI5]

I've been on board since 1993/4 so I must be happy....

[perksie]

O2 suits me just fine, any issues I've had and they're very few, have been dealt with quickly and efficiently over the four years with them.

As jonsie says above people usually only post here when they have a problem and considering O2 have 22 million customers I think the level of complaints is surprising low.

I took a look at the Vodafone iPhone posts on their forum earlier and it was a very scary place to be.

[JimmyGS2]

I moved to 02 when i got my iPhone (1) in 2008. Since then I have had only one instance where things were not entirely great but they worked with me on the problem and together we came to a solution and all things were rosey once more. Ive never had issues with anyone on the customer service line, or on the online chat service. Ive had good phone service from them and they are always nice to talk to in my local stores in sheffield and meadowhall. There is one thing id love to know... why is the top end of city road in sheffield just after the turning into park grange road/ Spring lane such a signal blackspot. You cant a decent signal till you reach Manor Top when H+ comes on to the max. 

[Anonymous]

Never had any issues with o2 and been with them about 10 years now,  O2 have come in for a lot of criticism over the iphone 5 launch it dosent make them a bad company though, You simply cant keep everyone happy with the iphone launches.

[perksie]

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@JimmyGS2 wrote:

There is one thing id love to know... why is the top end of city road in sheffield just after the turning into park grange road/ Spring lane such a signal blackspot. You cant a decent signal till you reach Manor Top when H+ comes on to the max. 

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Unfortunately it's wireless, and there will always be blackspots like this, some buildings or structures act like reflectors.

[Anonymous]

I'm very happy with O2 - been with them since my first mobile and they have never given me a genuine cause to be dissatisfied.

Maybe I'm a pragmatist in that I understand that sometimes big companies can get it wrong. On balance, the supreme customer service, coupled with excellent coverage over the years has meant that I have little reason to go elsewhere. This also means that when they do mess things up occasionally then I'm more than happy to forgive them. That's not to say that, should the level of service decline, I wouldn't go elsewhere. Just, as it is, I'm happy to support and give constructive feedback, where appropriate, and through the correct channels.