no service

[Anonymous]

I lost service about 4pm and after switching off 3 or four times I checked the 02 website to see if any notices about faults. When I didnt see anything obviously there, I contacted my sister who lives just a mile away and her o2 service is working. I therfore put it down to a faulty phone. It was only on delving deeper into the o2 site that I found these discussions and find that many other people are having the same problem all round the country. Why oh why have o2 not put something prominent on their website to save all the wasted time and give us some idea how long the problem is going to last??????? EJ Accrington Lancs

[Anonymous]

Just contacted O2 via their chat advisers see below what I got as answers, NOTE the answers:- Welcome to O2. Someone will be with you soon. You're through to Dave. Dave: Hi I'm Dave. How can I help? Andrew All: What compensation are you offering initially for the disruption to service last Wednesday and thursday Dave: At the moment we’re focused on understanding why this happened and building our plans on how we can make up for the loss of service. Again I’m really sorry about this. Dave: We soon update it on our website for the compensation. Andrew All: The issue of why it happened is a technical engineering matter not financial or PR issue your PR team should be working on the compensation issues and not giving lame excuses Dave: Andrew, we appreciate you for it. Our team is investigating on it as soon as the investigation is completed we will text our customer and also display on the website for the compensation Andrew All: question are you British because your written English is terrible Dave: I'm sorry I'm not British. But please be assured for it as soon as the investigation is complete the team will inform our customers for compensation. Dave: Is there anything else I can help you with? Andrew All: No I will be leaving O2 as soon as I can thanks Dave: You're most welcome Dave: It was great chatting with you. Dave: Have a nice day.

[perksie]

Sounds like a fair answer to me.

[Anonymous]

Not a fair answer at all avoiding the issue. Read the bad english advisors who do not have a good command of english??????! I know its a spanish company now but their advisors should be technically competant and write good clear english not gibberish

[Anonymous]

A "Fair" answer would have been to indicate that something is actually being considered with regards compensation for those of us that had no service for 24 hours

[perksie]

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@Anonymous wrote:
A "Fair" answer would have been to indicate that something is actually being considered with regards compensation for those of us that had no service for 24 hours

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You were advised to check the web site for more information, the English used may not have been perfect but it wasn't hard to follow, most errors are simply typos which happen when using web chat, consider the number of queries a company of this size is dealing with and the pressure that puts staff under and I maintain you've been answered well.

Many O2 staff working in the UK call centres are not of English origin, are you suggesting they should all be replaced?

You can see all that is available now here:

http://blog.o2.co.uk/home/2012/07/o2-network-coverage-disruption-update.html

[perksie]

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@Anonymous wrote:
Not a fair answer at all avoiding the issue. Read the bad english advisors who do not have a good command of english??????! I know its a spanish company now but their advisors should be technically competant and write good clear english not gibberish

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You were dealt with politely and courteously and given all the information available, what more could you want?

I suggest you run the Spell Check built into the forum to see where your own English and spelling are deficient!

[Anonymous]

Am also experiencing the same problems. Feel equally annoyed that there is absolutely nothing on the 02 website.

[Anonymous]

And what does http://status.o2.co.uk/ tell you ?

Is it not beyond the realms of possibility that you are the first to notice the problem ?

Perhaps you should report it direct to O2.

[Anonymous]

Had no service at all today!!!!!!!!!............North Yorkshire.

[Anonymous]

Have checked and the info is totally wrong!  It says we have normal coverage. but we don't. What does that tell you?????