New o2 sim only ordered through virgin

[Kevan58]

Hi all 

I placed an order with virgin for a o2 sim only but I keep getting a email saying my details are not complete and to call the virginmedia team .The number given is no longer in service . Have called virgin and used the bot but still not resolved the issue does anybody know if I need to call o2 or how to call virgin .many thanks

XS1000702039

Hi there,

Thanks for contacting Virgin Media about getting some of our services. It's great to hear you're thinking of joining us!

We'd like to talk to you to as it appears that some information that we need to process your order was missing. This will help us take the next steps towards getting signed up, so just call our team on 0845 650 4500.

As we need to look further into the details of your order before we can go ahead with your install, any pre-payment that you have made online will not be processed until your install date has been confirmed.

We're looking forward to hearing from you!

Kind regards,

The Virgin Media team

[Enlli]

Was this part of a Volt Deal which included Virgin Broadband which it seems then you need to deal with Virgin as asked

If not then you need to deal with O2 

Suggest you message them on social media

Facebook (https://o2uk.co/O2CFB) ,

X (https://o2uk.co/O2CTW) or

Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202

[MI5]

@Kevan58 

Customer service: 0345 454 1111

[Kevan58]

Hi I have sorted now as I called Virgin using 150 they took my order and details so hopfully get my sim soon thanks for everyones help 

[Enlli]

@Kevan58  Good Luck