upgrading to handset from sim only

[DB2332]

I am trying to upgrade from a sim only contract to handset as my account says I can upgrade i try to but it says my order cant be completed I dont know if I have to wait 3 months as I only got the contract on the 15th April 2025

[Enlli]

This is a community of customers. We can't access accounts

Looks like you should contact the sales team they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) , 

X Twitter (https://o2uk.co/O2CTW) or 

 Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, free from any phone or landline

[pgn]

Your account will say you can upgrade, but only to a more expensive Contract from SIMO - otherwise you have to settle your contract value before proceeding.

Contact O2 via Social Media using either link below, @DB2332 - they should be able to help you complete the upgrade if that is what you really want to do. Good luck.

[Oxonian]

This might be useful @DB2332 :-

Guide: Upgrading Your O2 Phone