no service

[Anonymous]

I lost service about 4pm and after switching off 3 or four times I checked the 02 website to see if any notices about faults. When I didnt see anything obviously there, I contacted my sister who lives just a mile away and her o2 service is working. I therfore put it down to a faulty phone. It was only on delving deeper into the o2 site that I found these discussions and find that many other people are having the same problem all round the country. Why oh why have o2 not put something prominent on their website to save all the wasted time and give us some idea how long the problem is going to last??????? EJ Accrington Lancs

[Anonymous]

Its the same with me! Both my children have service and they are on pay-as-you-go, I pay monthly just have "Emergency Call only"! Its totally unfair!

[Anonymous]

Thanks perksie for giving me the site address if I ever need it again it will save time. If you dont work for o2 then at least you found the info. If you do work for o2 then I suggest that you feed back that it should be more accessable from the home page. EJ

[Anonymous]

My signal has been unstable, I have 1 bar at the moment but have had periods of no service, I thought it was to do with my phone as it is not built for the o2 network but I guess its everyone all over the place 😞

[Anonymous]

i have just checked out their facebook page... and i could say that it has now reached nationwide.. this is so not funny anymore..

[Anonymous]

I have had NO Service all day today - finally managed to chat online with someone and got this reponse ......Welcome to O2 live chat. Someone will start chatting with you soon. We're really busy right now. Thanks for waiting. We're really busy right now. Thanks for waiting. We're really busy right now. Thanks for waiting. We're really busy right now. Thanks for waiting. We're really busy right now. Thanks for waiting. We're really busy right now. Thanks for waiting. We're really busy right now. Thanks for waiting. We're really busy right now. Thanks for waiting. We're really busy right now. Thanks for waiting. We're really busy right now. Thanks for waiting. We're really busy right now. Thanks for waiting. You're through to Rick. Rick: Hi I'm Rick. How can I help? richie: i have had No Service on my phone all day today , however my wife and daughter have the same phones and contracts with o2 and they have a good signal ......Can you help????? Rick: There's a network problem which we're facing at the moment. Our network engineers are working on it and will get resolved within 24-48 hours. We're trying to resolve this as early as possible. richie: So how can i not use my phone to make calls or txts and the others in my house can is it only affecting certain phones? Rick: We've few customer's who're getting network. Don't worry we're known with this issue and have a special team working on it and should get resolved soon. Once done will let you know. richie: Ok thanks for that if it takes more than 24hrs will this be reflected in my next bill? Rick: Yes, if the issue take more time then don't worry once the issue is resolved just get in touch with us and we'll refund the amount to your account for the number of days you where unable to use the service. richie: ok ty very much for this info

[Anonymous]

I`m in High Wycombe, Bucks HP13 postcode and no service today afternoon, I`m on pay monthly.

[Anonymous]

Have also lost service! I was supposed to be viewing a house this evening...was asked to call when I arrived on the road so they could tell me which house number - so drove all the way there only to realise that I was unable to call due to no service! Just went home in the end 😞 Thanks o2!

[Anonymous]

Strange this one! I have 2 phones on o2. One has signal, the other does not. Wifes going mad. She needs it for her work.

[Anonymous]

Same here, no service on iPhone 4 but have service on O2 dongle and O2 pay as you go iPhone 3! O2 can you explain please?

[Anonymous]

I'm in NW surrey and have no service, yet my wife on same monthly tarrif and same iPhone model and sitting in the same room with me has network service all day. I can't find anything on the 02 website, tried calling o2 from my wife's mobile and our home landline but got busy signal so I tried their Support 'check network coverage' but that bombed out not working, so what is going on. Surely its not unreasoinable for O2 to post a message and/or record a message on their phone line for callers.