I've been with O2 for probably about 20yrs and never had a problem until this week! My 3yr contract ended and on monday, I began a sim only 30 day rolling contract with 5GB. By Friday, O2 said I'd used it all up! For 3yrs, I've used under 2GB per month. I've spoken with O2 and they said it all got used up friday at midnight, whilst i was asleep! Yet on their data usage chart it shows for february, i've used 1.60GB. They said it's not from the 1st of each month but from the 10th. I've had no data now for 3 days. Yesterday, after speaking with them again, I decided to have a new phone contract of 25GB per month. This has not appeared, despite them telling me it would take effect in an hour or two! This has been well over 24hrs. I'm now told that some security/fraud team occasionally check new contracts and that they will do that tomorrow, as they don't work over the weekend and then it will work! Apparently, their system is not able to give me bolt on's either but i can purchase them. I'm so fed up with being told different things and i just want to cancel everything and go to a different network! I have to refuse the phone when it arrives. Then they will cancel the contract. This is all going to take ages! Has anyone else had such an incompetent service?!!
