General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cancelling contract

I am on a pay monthly phone contract which expires on 17th September, I previously called O2 to confirm that I would like to cancel my contract and received a confirmation text to say that my contract would be cancelling. However my O2 profile still ...

Phone repair complaint

Apologies if this is the wrong place to post but I recently elected to have my phone (an unbranded HTC Senstation) repaired as there was dust under the screen. Nothing serious but annoying, sent the phone off through an o2 store but asked to have it ...

Complaints

Has anyone on here ever complained via email? I've been having problems and going over the phone is getting me nowhere so I've resorted to emails just so I have a record of communications and I'm not sure how long I should wait before expecting a rep...

Platinum Customer VIP Tickets

Hi Have read a few posts from platinum customers mentioning free VIP tickets to the O2. I must be missing out on something here as have been platinum for a couple of years and wasnt aware of that !!!!! Can anyone expand on how one goes about getting ...

Do I lose all unused at months end?

I don't understand this. I have Pay & Go go go, and paid £30. Balance tells me I now have £10 credit? 1 day later? And to use it all by months end. Does this mean that if I havent used it all, I lose it all, and have to put in another £30. Whats happ...

Do you have any major issues that o2 need to sort out poost them here.

Reading this community there are many issues o2 need to address, post them here with links to the original thread and lets hope that after flagging this thread to the community manager Leonard action will be taken. Open Note To Leonard/Abs. There hav...

Early Contract Termination

Hello, Has anyone here managed to terminate a contract without penalty because the service had degraded to the point of being unusable in the intended location? This is not an O2 issue, so any first hand feedback is most welcome. To explain, My frien...

blocking numbers

Why does the sales description for the various devices not say that "call blocking" is not available on O2, except for Samsung who have this function in their software. Sorry the old "it is too complicated to introduce is just waffle., they could if ...

Unhelpful o2 staff, Let Me Go

for 3 years o2 have been great!, but I am getting passed around via online chat services and calling the helpline. Please let me go from my contract, you are not suppling me with the reception I am paying for. O2 do not understand the fact that I hav...

Good bye

says it all