General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

02 TENNER

just like to say to o2 thanks for the 10% of my bill but the tenner even though nice to have a free tenner will not stretch very far in my local o2 store but really its the thought that counts

Resolved! Sales Department and Customer Service.

Last night, I started filling in a form on the o2 website, looking at prices for a contract phone. After getting an idea of what said prices would be, I closed out of the form and thought nothing of it. This morning, at 11:02, I get a phone call from...

Iphone-4 Claim Declined even after paying 18 months insurance

It is so annoying that O2 has declined my claim. I've been paying the insurance from 18 months(15£ PM). The reason they said is my address registered with them is not good. But I'm not staying at that address from last one year and registered new add...

Femtocells

Hi guys,I live in a fairly rural part of the UK and although the area is supposed to have O2 coverage, it is in fact pretty dire here. I am tied onto o2 for another 13 months with my iPhone and unless something is done by o2 to sort the signal out I ...

Paragraphs are not getting shown when I write a reply

When I am writing a reply and using paragraphs, when I post the reply, the paragraphs are not there, instead all the text is altogether with no paragraphs. I like to use paragraphs on the forum, especially when I am writing step by step instructions ...

Important change to Terms and conditons.

O2 seem to have changed the limit for anyone to return a new phone from 14 days to 7 working days. From the Terms page: 1. The Change-Your-Mind Period – If you change your mind about the phone or other equipment you’ve got from us, you can return it ...

Compensations have been planned

I have seen that compensations are being planned to what happened last week and all the troubles we had with the network. We were isolated for about a day and trust me, for someone like me who is always on the phone because my job requires it, this c...

Mast down in GL7

I have had no service on my mobile since Monday morning. The status checker says a mast is down in my area GL76BL. There is no update or explanation about what is happening. What is happening and when will it be fixed?

Resolved! Compensation

To all people who only seem to post once & complain that they want compensation. You will most likely not receive any in the way you think you will get. If they did that the company would go broke. It was beyond their control but they seem to be gett...

Operators 'earning £90m a year from price rises on fixed contracts'

What do you thing guy and gals? So far O2 have kept out of this arena http://www.mobiletoday.co.uk/News/21843/operators_earning_90m_year_price_fixed_contract_increases.aspx