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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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02 TENNER

just like to say to o2 thanks for the 10% of my bill but the tenner even though nice to have a free tenner will not stretch very far in my local o2 store but really its the thought that counts

Anonymous by Not applicable
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Resolved! Sales Department and Customer Service.

Last night, I started filling in a form on the o2 website, looking at prices for a contract phone. After getting an idea of what said prices would be, I closed out of the form and thought nothing of it. This morning, at 11:02, I get a phone call from...

Anonymous by Not applicable
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Femtocells

Hi guys,I live in a fairly rural part of the UK and although the area is supposed to have O2 coverage, it is in fact pretty dire here. I am tied onto o2 for another 13 months with my iPhone and unless something is done by o2 to sort the signal out I ...

Anonymous by Not applicable
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  • 99 replies
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Important change to Terms and conditons.

O2 seem to have changed the limit for anyone to return a new phone from 14 days to 7 working days. From the Terms page: 1. The Change-Your-Mind Period – If you change your mind about the phone or other equipment you’ve got from us, you can return it ...

perksie by Level 69: Guiding Light
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Compensations have been planned

I have seen that compensations are being planned to what happened last week and all the troubles we had with the network. We were isolated for about a day and trust me, for someone like me who is always on the phone because my job requires it, this c...

Anonymous by Not applicable
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Mast down in GL7

I have had no service on my mobile since Monday morning. The status checker says a mast is down in my area GL76BL. There is no update or explanation about what is happening. What is happening and when will it be fixed?

Anonymous by Not applicable
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  • 12 replies
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Resolved! Compensation

To all people who only seem to post once & complain that they want compensation. You will most likely not receive any in the way you think you will get. If they did that the company would go broke. It was beyond their control but they seem to be gett...

Anonymous by Not applicable
  • 4274 Views
  • 6 replies
  • 0 kudos