General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Security, Passwords and validation logic

Passwords: Simple things, and most companies try enforce strict guidelines to help people define strong ones. Truncating passwords at a certain length, or removing sertain multi-byte characters is ridiculous. I hate not being able to use certain char...

Satisfaction survey

I have just been asked to complete a short survey when I finish using the O2 website. I don't mind doing that, if it helps to make the website better. However, I refuse to install a spyware toolbar to do this. If you want people to take part in surve...

o2 to Sky!?

What the hell! I left Sky years ago as they were expensive and the service was poor. Now I find out today that o2 are shifting their Internet and landline business to them! I hate Sky. What a load of rubbish all this corporate loyalty stuff is. o2 Ba...

Resolved! Changing your mind

Hello all,I was completely dissatisfied with O2 service. I have received a faulty iPhone4 on Thursday, and they still have not managed to get me a working one. It is written in a letter that I can change my mind within 7 working days since I have rec...

Resolved! Error message: could not activate cellular data network - please help

Hi I had a Samsung Galaxy S3 with a micro Sim. Sold it and got an iphone 3 so obtained a sim adaptor as the iphone required the standard SIM. When I use wifi at home, I can access the internet and update my email.When I turn off wifi at home or am aw...

Resolved! Complaints?

Can someone please tell me how I can make a complaint? I cannot find how to do this at all and it's really irritating!

Resolved! automatic log out

when I am in email, webmail automatically logs me out after about ten minutes. I then have to log in again. How do I stop this happening.

BROADBAND SPEED

Hi PHILPLUM, Your post has been moved to Home Broadband & Home Phone.

Resolved! Sponsorship opportunity

Hi All, I am a newbie here so please go easy on me.... I have a question around sponsorships from o2 as I have a music related project that I am trying to get off the ground and would like to know who I could speak to at o2 regarding possibley sponso...

Resolved! Data Protection Act and the storage of the contents of texts.

how long is this data stored for and why am i having so much trouble trying to get access to the contents of text messages that have been sent from my phone? the subject access form states that the content cannot be provided but under the data protec...