General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! SIM Change-over irritation

Just upgraded my contract which comes with a new mobile. It needs a new micro-sim and said they will transfer my number, ok thats great for me They say it will take up to 24 hours to do this. Now is it just me or should they change it over to the new...

Disgusted with 02 and just wish I had left when I had the chance. The latest? The iPhone 5 debacle

I have rarely been happy with 02 although I have attempted to keep going with them for over three years. They failed to get my tariff right and overcharged me for months on end. Then they couldn't get my data allownace right, despite numerous calls a...

iPhone won't send/receive texts

Moved to Apple iOS Devices (iPhone, iPad, etc.).

Website feedback

I've just got a new O2 contract and I want to port my phone number from T-mobile. I go to the port number form and the first thing that I have to do is log in with two letters of a phone password that I've not setup yet - and there is no indication o...

Resolved! Michael Buble Tickets

I came online at 8:50 am this morning so I could try and get some Michael Buble tickets but everytime that I logged in it wouldn't let me on to the site. I eventually got in around 9:20am and am still sitting in the 'Ticketing System waiting line'. I...

New Phishing email flying about - Be Careful.

Be careful of this email doing the rounds now, O2 will never ask you to verify your account this way. The site below is the link in the email below. (edited email link) ---------------------------------------------------------------------------------...

o2 are a disgrace

Just been informed that I am on a 24 month contract when I specifically stated when I upgraded over the phone to o2 that the maximum contract length I ever have was 18 months I feel really let down by o2 and now they are refusing to rectify this plea...

Resolved! can i transfer vodafone contract to an o2 contract??

hey guys i got a vodafone contract about 4 months ago, iv always been on o2, but there machine for the o2 wasnt working in the shop so i went with vodafone, i have to say i hate vodafone, the signal is the worst iv ever had, and there website is pure...

Resolved! o2 website

The o2 website keeps on displaying error, I have been trying to make payment it goes to 404. i have tried to change my details the form is submitted to unknown page or displays the message below. This does happen quite often, its really really frustr...

O2 Manager - A Liar

So I rang o2 when the network went down and was told by an o2 manager; there is a T&C in my contract that says "o2 will not guarantee service is up and running 365 days a year" As I had the T&C's open I asked for him to point out where this new condi...