General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Unlimited texts.

I've been on o2 for quite a while now and unlimited texts used to mean 12000 texts but now they've changed it so whenever I check to see how many texts i have left it says how mnay I have up until 3000 but then when I've used them 3000 it gives me an...

Why am I PAYING O2 a "Loyalty Discount"?

I just checked my bill online, in the add-on's section of my bill is a item called 'Loyalty Discount' and it has cost me £4.04!This is not a reduction amount, it is added on top of my 'Works for iPhone' package. The two sums add exactly to the total ...

Resolved! Why cant i buy a new phone.....

here goes, i have a contract with o2, i had my phone stolen, stupidly i had forgotten to register it with insurance, so no replacement handset, my fault! o2 were very nice and sent me out a replacement sim and i am using a phone given to me from the ...

Replacement phone and all the troubles

Hi, Sorry, long story.Main points:I sent a phone for repair (Nokia E5)They sent me a replacement they said it's temporary (Nokia C5)Figured out it's final and I can't change it to anything else or have a refund Then in details:In March this year I bo...

Lousy Customer Service - O2 store, Manchester Arndale

Today I went to the O2 store at Manchester Arndale to redeem the £10 O2 voucher. I bought a PAYG O2 Samsung Galaxy Y phone and had asked the customer assistant to use the £10 voucher for this purpose. I mentioned that I had £7.50 in saved rewards and...

Resolved! £10 voucher

hi friends can anyone tell me the procedure on how to use the voucher, when i logged into my o2 this morning, it said that i would have to wait for a voucher code. i received this code this morning but i dont know what i am to do next. i have been ba...

Overall Reception on O2 in the UK?

Anyone having any problems with the O2 reception, on any phone/platform??

Cancelling contract

I am on a pay monthly phone contract which expires on 17th September, I previously called O2 to confirm that I would like to cancel my contract and received a confirmation text to say that my contract would be cancelling. However my O2 profile still ...

Phone repair complaint

Apologies if this is the wrong place to post but I recently elected to have my phone (an unbranded HTC Senstation) repaired as there was dust under the screen. Nothing serious but annoying, sent the phone off through an o2 store but asked to have it ...

Complaints

Has anyone on here ever complained via email? I've been having problems and going over the phone is getting me nowhere so I've resorted to emails just so I have a record of communications and I'm not sure how long I should wait before expecting a rep...