General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Boost Box

I live in a residential area and have been with O2 for donkeys years. Back in January I took out 3 contracts with Three for the family to check what coverage was like. All three of them think it's great except for in our house! That's now been sorted...

O2 Price Match? (iPhone Tariffs)

I was just wondering whether O2 will match other providers tariffs when i ring up to upgrade? I see that the other providers are all different and i dont really want to leave O2, but i will if i get it cheaper somewhere else.

Hashblue is closing

What a shame this is a usefull service https://hashblue.com/

Notification of problems

Hi Guys,I've just received an mms message from @bestatus regarding an outage in Brighton, Christchurch & Southampton areas.Is there a similar twitter feed that I could subscribe to for O2 outages?

How do you know if your contract has been cancelled?

I cancelled my contract (that ends in August) on the 12th March this year, however, o2 have said that there was no record of this on 'my notes'. I have cancelled it today (13th September) but o2 will not confirm that this has been cancelled until 30 ...

Signal problems.

I was wondering if any other o2 users are having network. I live in Stoke on Trent (ST3) area and throughout my area my iphone is having to run on 2G due to having NO SIGNAL on 2G. I have rebooted, cleaned SIM all the ususal answer but nothing correc...

Half an hour wait for 'Live' chat ...then they all went home

Sorry we're extremely busySorry we're extremely busySorry we're extremely busySorry we're extremely busy etc. Waited from 8:30pm for half an hour, then 'unavailable' Appalling!

Login/ log out bug?

Iratic effects today. I can me looking at the page go away for an hour sitll able to post etc yet not showing in users online . The guest count is high again?

O2 store, Newton Abbot

I just wanted to say to the people at O2 that I visited your store in Newton Abbot, Devon, yesterday and was so pleased with the customer service I received there. I THINK the young sales advisor was called Luke, but I am not 100% sure! But he was ve...

My O2 Experience - The Staff Are So...

O2 Staff are so funny, a little initiative goes a long way: After witnessing and being the victim of a disgusting level of service at the O2 store (two O2 store employees and store manager) I have been forced to take the matter in my own hands and wr...