General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Resolved! voice mail

Can I Switch on Voice mail from abroad ? At present I am in India. I did switch off voice mail before leaving U.K but need to swith on temporarily.

Resolved! O2 Webmail Speed

Why is O2 webmail so slow at the moment. Or am I the only one having problems?

EE 4G Extra double-speed deals and PAYG launch

The 4G competition is hotting up and I feel O2 need to up their game a bit to keep pace with their rivals. EE are going down a two tier route for 4G speed and launched a new lower entry level plus P&G availability http://crave.cnet.co.uk/mobiles/ee-4...

WiFi Reception should be part of phone reviews!

Have just returned from a mini-break in Spain with Mrs phillpark. Whilst there I turned my data off, so was reliant on WiFi to Kik/Whatsapp the kids etc. I noticed that Mrs phillpark's Nokia Lumia had far far superior WiFi pick-up thn my HTC One X. I...

Resolved! Pay and gogogo- data allowance not reached but charged extra

Hi. I have recently changed from contract to pay and go go go on the £10 a month option that gives me 250mb a month. Just two weeks in and I had 20mb remaining, but got a message about an extra 50mb usage that has been added and they have charged me ...

Don't forget! Live Q&A Today Wed 30th @ 1pm on Webchat

Morning guys just to remind you about today's Q&A session on Webchat. You can still post your questions in the dedicated thread here or interact during the event. Don't hold back, it's your chance to get all your questions answered!

Sending TXT messages from 02.co.uk - I am appalled and disgusted

I bought a number of text messages from 02.co.uk so that I could use my 02 account to send text messages. I bought a large bundle because I have a low income and I wanted to buy at the lowest price possible. I still have 135 text messages left in my ...

Resolved! Not a new scam but the call forward scam is still being used

Not a new scam but one that causes endless problems and pain and one I wanted to make you all aware of.On the 5th of September 2013 a fraudster rang O2 and setup a call forward on my account. How he managed to do this is a mystery as my memorable wor...

Is O2 The Worst Provider You Have Used?

I know they are definately the worst company I have ever dealt with. Firstly the shop mis-sells me a business contract telling me that it is EXACTLY the same as a consumer contract, I asked the usual questions and was assured the only difference was ...

Resolved! slow charging!!!!

How long should it take for a battery to fully charge on a lumia 1020 . It takes mine over three hours , with wireless charger. My old lumia 800 was fully charged in an hour. It seems an awfully long time