General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 has age-blocked my website

Does anyone know how to remedy this? I tried to access my company's own website this morning, and was presented with an age-verification screen. Since my company makes and sells clothes, I found this odd. I tried O2 live chat. Ridiculously bad. Circu...

BE & O2 lose 15,800 customers

http://beusergroup.co.uk/?id=881

VAT Retail Export Scheme

Hi,I was planning to buy a phone from O2 Pay & Go and wanted to confirm whether O2 support VAT Retail Export Scheme or not. Through this scheme one can claim the VAT charged on the product, if person is non-UK resident and fulfill other criterias. I ...

Resolved! Contact Lists

Hi, Can contact lists be managed via My O2 ie deleting them ?Thanks

What happened to O2's customer service!

So angry and disappointed had to share this and check its not just me feeling like this! So I am a gold customer and been with O2 for over 12 yrs and never had any problems as always been happy with the customer service they provided! But now... I ca...

your're a joke o2 and I will not be renewing my contract when the new iphone is out.

firstly i know about the international charges, i went to america last month and upon arriving i recieved a text saving we'll send you a text when you've used £20 of data, then £40 of data. after about a week and a half i recieved a text saying you'v...

Charity

Around three months ago, I had reason to cancel my wife's Simplicity contract which was done with minimal fuss by a very helpful young lady in the department I had to deal with. It transpired that after the account was closed there was a credit of so...

O2 EDGE network

Hi all, It was my understanding that the EDGE network was faster than the standard 2G network, but obviously not as fast as 3G. Every time my iPhone 4S connects to an EDGE network, whether it be West London, Alton Towers, or as over this weekend Long...

Poor retentions/PAC request service from O2

I know O2 don't respond here but just thought I'd share this...Earlier this week (after weeks of network data issues in one particular area which O2 deny that there's any problem and won't escalate it with networks) enough was enough so I called O2 t...

Should O2 offer Apple iMacs for sale to Pay Monthly customers?

Hey all, I've just finished chatting with someone on O2 support about the company offering iMacs (21.5" and the 27" range) to Pay Monthly customers only - or to O2 customers on contract which could be selected and added onto their existing contract i...