Personal hotspot

Anonymous · ‎26-02-2012

I am trying to set up my personal hotspot however when I do I get a message coming up saying
"to enable personal hotspot on this account, visit http:www.02.co.uk/iphonehelp/modem"
So I go to this and it says 'file not found'
Can anyone help please?????

adamtemp64 · ‎26-02-2012

what tariff are you on? sounds like and old non tethering included tariff.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎26-02-2012

what tariff are you on? sounds like and old non tethering included tariff.

I spoke to someone at O2 two days ago and they should have added a bolt on for tethering? But when I try hotspots it dont respond?? Maybe I need to speak to them again!

adamtemp64 · ‎26-02-2012

Try a reset network settings.
If that fails call them again.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎18-05-2013

Sorry for the bump, but I've been having the same problem and found the solution. According to O2 customer services, tethering on iphone is only possible on the specific iphone data bolt on - in my case they had set my account up incorrectly using the wrong bolt on.