General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! PAC code

I want to leave O2 and need to get a PAC code, I have been holding on the line for 39 minutes now, which is terrible! How can I get a PAC Code without holding for ages?

Resolved! New upgrade - changing number/voicemail

Dear Guru, I have now received an upgrade - Sony Experia - from you. I applied for it online via an email from you advising me it was time to upgrade. When I received my phone, it came with a new number and account number. This means that I now have ...

Ripped off customer

I took out a 24 month contract in October 2011. The handset I chose was a Samsung Galaxy Ace. This has to be the biggest mistake l have ever made. The handset will not hold its charge any longer than an hour. Thus making it useless as I have to keep ...

Broadband assistant not working

Hi, yesterday my Internet wouldn't connect at all. As per usual, I clicked on o2 broadband assistant (this always gets me through after either re-setting the router or re-setting my Belkin wireless adapter) but it just came up as a blank white square...

Register Sim-Card

I was wondering if anyone could help me with registering my sim-card. Its a new sim-card and every time I turn my phone on it says "unregistered sim". I've tried to ring the 02 number however it always says "call failed". I'm sure there is an easy so...

Going abroad, how to stop calls reaching my mobile?

Whats the best way to do this? I'm on a 12month simplicity. Is it simply a case of me cancelling each call, or if I set up a call redirect to my voicemail will they go direct there without going via my phone?Thanks.

Keeping the forum on track?

I have seen so many threads Go of track. these O2 community threads are all about self help I urge all poster to keep the banter in the correct areas of the forum and only answer genuine questions in the correct place . i see so many threads hijacked...

81002 texts

Be careful when getting texts from above. This looks like a scam.

Resolved! Cannot unblock 18+ on my phone, Invalid card?

I'm trying to unblock my phone using this link: https://ageverification.o2.co.uk/ I've tried twice to enter my card number but I'm getting the following message: "Sorry you have not entered a valid Mastercard or Visa credit card. Please note we do no...

Resolved! 0800 numbers

Ibelieve 0800 numbers are free on giffgaff