Solved: tarrif not working.

Anonymous · ‎31-05-2013

Hi all,

I have recently today have toppe my phone by £10 and the tariff useually come through straight away. this has not happened and saying i have £10 in my account but still nothing has come through for my tariff. also i have given customer services a call and they said to use the website which i am finding not very helpful.

anyone know wy this is happening or can help me get my tarif going?

Thanks callum.

Anonymous · ‎01-06-2013

@Anonymous wrote:
okay i have found how to check anniversary date and it says N/A surely after topping up should give me a new date?
as it has in the past

A call to Customer Services may be in order.

jonsie · ‎31-05-2013

If you mean your allowance, it starts again on your anniversary date not when you top up.

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Anonymous · ‎31-05-2013

i clicked on check anniversary date check and it didn't show me and took me to a different thing all together.
but i have looked at changing tariff as would be easier then to wait for anniversary date.

Anonymous · ‎31-05-2013

okay i have found how to check anniversary date and it says N/A surely after topping up should give me a new date?
as it has in the past

Anonymous · ‎01-06-2013

@Anonymous wrote:
okay i have found how to check anniversary date and it says N/A surely after topping up should give me a new date?
as it has in the past

A call to Customer Services may be in order.