Cancellations of new O2 phone contract

[Anonymous]

I have a new O2 contract I just moved from T-mobile, I am not happy with my O2 contract. I never use up all my phone call minutes each month in my contact but they charge me for off peak phone calls, never with any other contract have I been charged extra for off peak phone calls, its a joke.  How do I cancel my contact and how much does it cost?

[adamtemp64]

what off peak charges?? o2 do not do this

What are the numbers showing up on you bill as?

but to cancel months left X monthly fee

[Bambino]

There is a 7 day cooling off period within which you can cancel your contract. After that, you would have to pay off the remaining months, which, I would guess in your circumstance, is probably 18 or 24 months. So if you've gone past the 7 days, you're probably stuck for the remainder of your contract. Not much comfort, I'm sure.

[jonsie]

What tariff are you on?

[Anonymous]

if by off-peak, you mean after 7pm, before 7am then i would be very surprised if this existed on any o2 contract. I would contact customer services if i was you, as that doesn't sound right.

Are you sure the calls weren't to 0845, 0844, 800 numbers?

[Anonymous]

it s peak/off peak charges sorry to landline numbers but I should not get charged extra, it sholud be included in my minutes and I always have extra phone minutes left over so I don't understand why I am getting charged extra.  Included in my minutes each month are UK landline and UK mobile so why the extra charge, I an 18 month contract, what the piont in me having a contact if I have to pay extra for charges 

[Anonymous]

ya its to calls made to 0845, 0844 numbers, why do you get charged extra for these numbers?

[adamtemp64]

landline 01 02 and 03 are included but not 0800 0844 etc.

Ring 202 and clairify your bill how long have you had the contract?

[Anonymous]

I have 300 minutes to UK landline & UK mobiles, 500 minutes to 02 mobiles, Ulimited texts and 500 MB internet, I was very happy with it till I got these extra charges

[adamtemp64]

most networks charge for these numbers.

see here for o2 costs http://www.o2.co.uk/support/generalhelp/howdoi/specialnumbers