I'm not sure if its the same thing but I had my phone stolen yesterday and so I got a new SIM and was told it would work within 24 hours.... it's been 24 hours and its still saying emergancy calls only!.... I contacted o2 and they said that they cant activate it till the 21st September because they are upgrading their system!!!...
How crazy is that?!!!... So I have no phone for 6 days! |
Yup the same thing has just happened to me! Had my phone stolen on Saturday night, had to wait till Monday for the insurance place to open. I then was told that I couldn’t be put through to them and they couldn’t give me a number to call them, so they would call me back within 24 hours. During the 26th hour I decided to give them a call, and arranged my replacement phone which arrived 24 hours later… with no sim card!!!
They have since made a complete mess of this telling me to get a sim card from the store, and at the same time ordering one and syncing it with my account, so that when I went to sync the one that I purchased from the store, I was told that I was unable to it as there was another sim in process and I couldn’t change it to the sim I had purchased until that sim was connected.
This meant that I was left without any phone on my birthday which made it extremely difficult to finalise details on the activities I had planned for that evening.
The sim finally arrived this morning, called O2 to remove the bar from my phone only to be told that I’m now going to have to wait till Sunday!
This is ridiculous! Same thing happened to my friend on another network provider (T-Moblie) a couple of months back and he was back up running in 48 hours…
Being new to O2 this is not the best of starts!!!
