General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Deleted Contact/Text help!!

Hi there, I deleted a text on my iPhone and lost a really important contact! If I call 02 with the exact date and time that the texts were exchanged would they be able to provide me with the number? Thanks for any help!

Facebook Texts

Is anyone else not receiving texts for Facebook status updates for people they've subscribed to? Does that make sense.Basically, I have a few of my friends who's statuses I like to read and I don't always catch them on my news feed so subscribed to t...

What do you think of the new banner ads on the o2 website

With the advent of banner ads on the home page

where do you find the puk code?

my phones locked, and i dont have a clue where to find the puk code? does anybody no where it is?

O2 3G coverage

For the past 5 years i've been on Orange and always been very happy with the 3G signal i've had - i live in Stafford and work in Telford and never really had anything less then full 3G coverage in these areas. I moved to O2 because of the iphone but ...

How would you like to see the forums evolve?

As the level of spam is rising which of the options above would you like to see remembering that these forums are called customer forums.

o2 network down?

I cannot sent any text messages, I can call and receive calls and texts but it won't let me send them! Is the o2 network down? There's many people in my area that this has happened for. Any help please?

O2 suprises

Is it just me or are the O2 suprises another way of getting money. Good to see O2 differing the prizes, but why add ones that cause you to spend more money.Not happy at all, why do i want a spa day, a make up session or a free music track.Has anyone ...

Personal Hotspot/Tethering iPhone 4 in non 3G coverage area

I am getting moved onto the new tariff that allows tethering on 3 April. Because I want to be able to occasionally use my wifi only iPad in a non wifi area, so the new tariff is ideal for me has it works out cheaper than to purchase a 3G & wifi iPad ...

Requesting "proof of purchase", absolutely appalling

Bit of a rant.Phone was stolen last week, rang O2 to block immediately which they did. Said they would send a proof of purchase confirmation through email and post to give to the insurance. Never arrived (gave it a week), so rang up and they said the...