General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

real or scam?

I got this today but I'm not sure about it. Pic below is the email I recieved.The link on the email ends up being: ####

HTC HD2 and Warranty

Hello,I'm from Germany and i actually never been in UK. (Hope my english is good enough)I recently bought a mobilephone (HTC HD2) from a person in eBay in Germany.The phone was bought in O2 UK, I'm a customer of O2 Germany but my Provider advised me ...

SAMSUNG SOLID EXTREME

O2 and samsung say this phone is 100% waterproof i just sent mine off to be looked at Its leaking any one had problems :robotindifferent:

internet problems

for days now i have had problems with my mobile internet ,im still within my allowance , why , and how can this be sorted . anyone else suffering the same please :robotsad:

TERRIBLE Customer service!!!!

To whom it may concern:I've just been treated really badly by one of your "customer service people" (somebody called Maria, with a rather obscure and incomprehensible northern accent). She was clearly annoyed by me not exactly understanding what I wa...

Direct Debit error leading to disconnection

Hi,I'm rather angry and frustrated with o2 right now - I joined them about 9 months ago paying approx £15 per month for broadband and home phone by direct debit. A couple of times in the last few months O2 have failed to take the payment from my acco...

mms -generic network failure - htc desire

hello all i hope someone can help. i have a HTC desire for a few months now. However i am having a problem sending mms from outside the uk. i travel to ireland alot and need this service. i have contacted o2 via online help and phone but the problem ...

Does anyone else think Customer Service is going down hill.

Let me expain my situation first. I am going away to America working for roughly 4-5 months and wanted to buy out my remaining contract and upgrade early to an iphone 4. I never for one minute beleived I had a god given right to this but was willing ...

Been with o2 for a long time.

I have been with o2 for a long time now ( In fact from when it was Martin Dawes ), and I have never had a problem with them. Change my contract, not a problem. Change my phone, not a problem. Change my number, not a problem. Etc etc etc.I also have t...

Porting Numbers - Is this possible

My company will shortly be introducing company mobiles via 02. I am a current 02 personal customer as well on a contract. My wife is a current 02 customer on pay and go. When this happens I am going to pass my wife my current phone and contract. What...