General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

HELP PLEASE!!!

Hi, I was sent my bill for this month on th 8th and noticed it was far too high. I rang O2 spoke to a nice girl for almost an hour and she sorted it all out for me and assured me of the amount I would need to pay. Fast forward to today and the orgini...

Not amused! now on 2nd phone...

I took out a contract last July and had to return my first phone in February due to it totally freezing with no way of reseting it.... (was not amused as i was 8 months pregnant and they would not supply me with any replacement while this was being f...

Online Billing Information Vanished

Hi, is anyone out there having the same problems as me, logged into my account to check my bills and it states 'Details not Found'. It's telling me to register but I am already logged in:roll: O2 let me log in ok but my billing account information ha...

Why not show that a £100 deposit is required BEFORE I waste

I spent a good twenty mintues browsing o2's details about USB dongles for internet and found one at £15 a month quite reasonable. So I filled in all my details, had specified I was after 2 months to the rather helpful o2 live chat thing, yet just bef...

YOUR COUNTRY TARIFF - QUESTION

Hi, I am currently a "normal" pay-as-you-go user and I am being charged 20p for texts to norway. Could someone confirm that if I switch to the "YOUR COUNTRY" tariff, that texts to norway will then be 10p? I have trouble getting my head around it.http...

Great O2 Customer Service

Seeing as people are naturally so quick to complain about the poor customer service they receive, I thought I would write a post to praise the service I received this afternoon, when I phoned 2302 to have a whinge about the appalling battery life on ...

Why is O2 mobile internet slow! Only getting 56kb

Come on tech guys, improve the network. Vodafone can get 2.2mbs why can't O2!

Mobile Recycling

They don't like to part with their money..... do they?O2 Recycling..... Blackberry 8900 £58. The others.... best price £66.Freepost for many of them, if you are prepared to send it through normal postage.Surely there should be a minimum price quoted ...

Blocking SMS and calls

Hello,Wondering if anyone would be able to let me know how to block texts and calls from a certain number? Thanks

Texts from 820202

Hi allI have received a lot of texts from this number recently. All that the text shows is, 'Message cannot be displayed'. And the number given in the details is +447802000332.Does anyone know what this is? I received a call from someone today who kn...