General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

iPhone 4 16GB just ordered via 100.

Just ordered mine by calling 100 from my phone, then going through to upgrades. They have stock, should have mine in 1-3 working days. Go get yours!Order Details-------------------------------------------------consumer:Bundle HAN APP iPhone 4 16GB Bl...

moved house and found no o2 coverage

I have recently moved house, and can't get my phone to work it's constantly on sos calls only. Unfortunatley just before I moved I signed up to an 18 month contract and are now paying for a service that I'm not recieving!!!! (which isn't alot of good...

HELP: INTERNATIONAL TEXTS

Hi, I am a pay-as-you-go user and have been for the past few months. Recently, however, I have wanted to make contact with someone who lives in Norway, but I'm afraid the service that I am receiving is simply not acceptable.Firstly, I am being charge...

how to get my ipad sim activated?

bought my ipad today... now i want to sign up for a tariff so i can use it... i've searched everywhere but no real help on what to do... if i'm being thick, sorry... but would love some help

o2 killed my Yahoo account

I just signed up to pay monthly with o2 and asked them send the bill to my personal Yahoo email account. As soon as I left the shop I lost all the sent items from my Yahoo account AND it also sent spam to everyone in my address book. So now I'm a via...

BT Cellnet- IMSI Failed

My parents brought a BT Cellnet phone and recently,I have taken the decision to rejuvenated it for my own, personal use.The battery was dead on it, so I brought a new one. Worked fine.Once it was on, I took out the BT Cellnet pay and go sim card and ...

Blocked IMEI

Hi All bit of a problem here. I upgraded to the new iphone 4 and tried to sell my Iphone three to money4mymobile. They have sent an email to saying that the imei on the phone is blocked. They use a company called checkmend to check out the mobiles as...

Chat with Customer Services Staff

every time I go online at O2 a little box pops up telling me Sales Staff are available to talk if i need help. I select CHAT, click on "I am an existing customer" and wait, and wait and wait and wait but no one ever speaks to me. Now I know O2 custom...

Ring O2 for iPhone 4. It works!

Okay so after much reading and confusion about how exactly to get an iPhone 4, I assumed that I would just have to sit back and wait for one. I tried ringing all my local O2 stores, ringing carphonewarehouse stores and order line, same with phones4u ...

When is an existing customer not an "existing customer&

When is an "existing customer" not an "existing customer"? Apparently if you have a phone with O2 you're not able to get a new line with iPhone 4: can only upgrade: if you have broadband you can get a new line, however. Having queued twice to get the...