Just been on the Sky site as I still have a Sky ID. Looked in their forum and there are loads of entries from earlier this year (in August) with people saying the webmail is down. Funnily enough, their moderators are telling people to go to o2 and ask them as this has nothing to do with Sky. Here's some of their replies;
"Hi All,
O2 email accounts were not included in the acquisition we completed - we cannot help you with any enquiries regarding these, please contact the email account provider.
Thanks,
Ben
Ben
Community Manager"
and
"Sky only bought O2's broadband customer base and transferred them onto their own network. The email service remained under the ownership and control of O2 and is nothing whatsoever to do with Sky."
and voted best moderator for their customer service:
"What do you expect Sky to do? As already pointed out, the O2 email service is absolutely nothing to do with them. They don't own the servers, they don't control them, they don't have access to them.
That's like expecting me to be responsible when a lightbulb breaks in a complete stranger's house at the other end of the country. I don't own it, I don't have access to it and I don't control it.
There is absolutely nothing that Sky can do about this issue."
So o2 are advising us to go to Sky and Sky are advising us to go to o2. Round in circles it is then.
