Solved: cant connect my new upgrade to 02,

Anonymous · ‎30-11-2015

Got my new upgraded phone today. Put the nano sim card into it, cant get it connected to 02 network, got a few texts telling me how to set it up, but they sent them to my old phone an sim, old sim wont fit into new phone, rang them today and they said the nano sim was my number, im probably being really stupid here but i know nothing about phones, any advice would be appreciated.

MI5 · ‎30-11-2015

You'll need to do a sim swap here http://swapmysim.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎30-11-2015

You'll need to do a sim swap here http://swapmysim.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎30-11-2015

Did you do a sim swap? http://swapmysim.o2.co.uk/

Veritas Numquam Perit

Cleoriff · ‎30-11-2015

Too late...:smileytongue:

Veritas Numquam Perit

MI5 · ‎30-11-2015

No worries

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-11-2015

thank you

MI5 · ‎30-11-2015

No problem.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.