Re: Warning ...Check your My O2! - Page 16

Cleoriff · ‎24-05-2016

This has been mentioned in another thread but deserves a section of its own I think. @MI5 and myself have noticed a changed to Contact Preferences. Initially I had opted out of Marketing info....today we noticed there is a new layout for the page and suddenly mine have been turned on...Advise everyone to check. Mine looks like this...(or did as I have now turned off everything except Priority) @Toby is currently checking when these changes took place..

Veritas Numquam Perit

Toby · ‎03-06-2016

Hi @Daddydoink,

Have you checked your permissions? Are they different right now to what you originally set?

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Daddydoink · ‎03-06-2016

I wish I could Toby, I am on a multi phone business contract so no MyO2. Is there a way to check?

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Toby · ‎03-06-2016

Hi @Daddydoink,

As this is a business contract, it will be a different avenue to resolve it. I would ask the other members of the contact if they have seen a difference and if you have any concerns, contact the business support team.

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MI5 · ‎05-06-2016

Still getting calls all last week whilst in France......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎05-06-2016

@MI5 wrote:
Still getting calls all last week whilst in France......

So damn annoying I bet with everything else going on?

Veritas Numquam Perit

MI5 · ‎05-06-2016

Yes, esp when I have to stop what I was doing to answer the calls which I can't block on Tu.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby · ‎06-06-2016

Hi guys,

Thanks for being patient. I have sent out some PMs to certain members here.

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Beenherebefore · ‎06-06-2016

@Toby .......as customers we are all interested in the answer so why not post on the open Community ?

"My life is a facsimile of a sham"

Toby · ‎06-06-2016

Hi @Beenherebefore,

Dealing with anyone affected is the most important thing to do first. Once that's done, we can focus on discussing it if we can.

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Get involved:
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Beenherebefore · ‎06-06-2016

@Toby

Agreed as regards those affected but there should be no need to discuss on the Community.

All we need to know is the how, the why and that the corrective action to ensure it doesn't happen again has been implemented.

"My life is a facsimile of a sham"