Warning ...Check your My O2!

[Cleoriff]

This has been mentioned in another thread but deserves a section of its own I think. @MI5 and myself have noticed a changed to Contact Preferences. Initially I had opted out of Marketing info....today we noticed there is a new layout for the page and suddenly mine have been turned on...Advise everyone to check. Mine looks like this...(or did as I have now turned off everything except Priority) @Toby is currently checking when these changes took place..

[gindygoo]

I've had the exact same email from the CEO office.. Marked "private and confidential" so basically if we don't accept the blurb they've spun, its to the ombudsman we go? 🤔

I'm sorry but I do not accept that the look of the page changed but the options were left the same, and I wasn't complaining about ppi claims it's flipping ppl trying to sell me mobile contracts, from virgin of all ppl.!!

It's not good enough I'm afraid, but I need your guys advice on what to do next please? 😠

[MI5]

I will respond to my complaint pointing out that I have had calls from CPW too (and the ppi / accident calls most likely came from CPW passing on my number).
If they still insist on lying about the preferences changing I will take it to the Ombudsman and also the ICO.
https://ico.org.uk/

[gindygoo]

Thanks @MI5 I'll look at that link now.

[viridis]

I want to see the code that was uploaded and what parts of the code called on the settings configuration for that page.

[Cleoriff]

Exactly the same email received by me. Now as I did not complain personally... I can only presume the complaint was sent on from here when we gave our phone numbers to Toby and Martin. So a block of numbers were sent and we all received the same bog standard reply. Ridiculous.

[Beenherebefore]

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@viridis wrote:
I want to see the code that was uploaded and what parts of the code called on the settings configuration for that page.

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They would have corrected it by now 

And to be honest what right do we have to request that data ?..........although ICO and/or a legal team may get access to it 

[jonsie]

I've had 2 already in the short time I've been here. I won't answer on TU but my wife answered one of them. Told them where to go and what to do when they got there in Thai 

[MI5]

Well, deadlock letter received from complaints - still denying they changed anything and now telling me they don't give details to CPW either!
Patronised me by telling me to register with TPS (I already am) and suggested I ask the callers not to call me anymore.

[Beenherebefore]

So @MI5 .....is ICO your first stop ?

[MI5]

Sure is.