Warning ...Check your My O2! - Page 17

Cleoriff · ‎24-05-2016

This has been mentioned in another thread but deserves a section of its own I think. @MI5 and myself have noticed a changed to Contact Preferences. Initially I had opted out of Marketing info....today we noticed there is a new layout for the page and suddenly mine have been turned on...Advise everyone to check. Mine looks like this...(or did as I have now turned off everything except Priority) @Toby is currently checking when these changes took place..

Veritas Numquam Perit

Toby · ‎06-06-2016

That's absolutely fair enough @Beenherebefore, I will (and always do) share all I can at that time.

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Beenherebefore · ‎06-06-2016

I and many others on here look forward to that @Toby

"My life is a facsimile of a sham"

viridis · ‎06-06-2016

Its an email from CEO office saying "not our fault, it's you"

viridis · ‎06-06-2016

"We only pass details on to trusted third parties, not ppi claims etc"
...

And who do your trusted parties sell the info on to to recoup monies?

viridis · ‎06-06-2016

Basic jist,
We only changed the layout, the settings must have been changed by you.

MI5 · ‎06-06-2016

Do they really think that we will accept that as an excuse?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Beenherebefore · ‎06-06-2016

No......but what will we do ?

"My life is a facsimile of a sham"

Cleoriff · ‎06-06-2016

@viridis wrote:
Basic jist,
We only changed the layout, the settings must have been changed by you.

Not correct at all (and they know it!) Playing a game of bluff bluff and bluff again....in the hope that the furore will die down and eventually die down !!

Veritas Numquam Perit

MI5 · ‎06-06-2016

To quote the email I have received......

Our investigation
We recently made some changes to the ‘My Choices’ section of our customers’ online accounts. This allows our
customers to easily select their marketing preferences, including information they may receive from carefully
selected third parties. We do not pass any customer information to companies who operate PPI claim services,
regardless of what their marketing preferences may be. We do however send you information about high street
deals and exclusive discounts.
I can confirm that the changes we made to My Choices has not affected the marketing preferences our customers
have already chosen. People who had previously opted out have remained opted out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Beenherebefore · ‎06-06-2016

"My life is a facsimile of a sham"