Below is a transcript of my earlier chat with O2:
Beni: Hi there. My name's Beni I am an O2 Re-Contract advisor, how can I help you today?
James: Hi there, when I reached the end of my last contract with you a couple of years ago, somebody at o2 rang me to say that as I was no longer in contract I would no longer have to pay the subsidy for the handset and therefore my bills were made much lower - will this be the case this time around as I am due for an upgrade tomorrow and would like to know where I stand.
Beni: Sure.
Beni: Can I’ve your full name and O2 mobile number?
James: James ****** - 07855 ******
Beni: Thanks
Beni: What kind of deal you are looking
James: As above, I wasn't entered into a deal as such, it was just said (by O2) that as I had now completed the term of my contract I was no longer paying for the handset and therefore my bills were lowered. Will you do that again?
Beni: You are looking a handset deal or without handset deal.
James: Do you speak English?
Beni: Yes.
James: Where are you based?
Beni: As i have checked your account you are paying £30 monthly.
James: Are you actually reading what I am typing???
Beni: Your upgrade date is 14/09/2013.
James: WHAT?? Can you please answer my question!!!
Beni: You dont want to pay for handset.
James: Hi there, when I reached the end of my last contract with you a couple of years ago, somebody at o2 rang me to say that as I was no longer in contract I would no longer have to pay the subsidy for the handset and therefore my bills were made much lower - will this be the case this time around as I am due for an upgrade tomorrow and would like to know where I stand.
O2 has ended this chat session.
SORT YOUR STAFF OUT O2!!!
