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Shocking waiting time when put on hold with 02

Ninjawarrioruk7
Level 1: Joiner
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40 miniutes into this phone call with 02 and still no response, I received my new phone last week and forgot to add the imsurance so I have called up 02 and they have put me through to the person that I need to speak to, This was 45 min ago and I am still waiting! Also to add an 02 staff member promised to call me today at 1PM as he could not get hold of someone earlier on in the week, Such very poor service and one I would not recommend!

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madasaf1sh
Level 76: Forum Legend
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@Anonymous and @Korey01

Can you assist @Ninjawarrioruk7
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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Korey01
Level 2: Apprentice
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Thanks for the tag @madasaf1sh, @Ninjawarrioruk7 I will pm you to look into this for you
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