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Shocking waiting time when put on hold with 02

Ninjawarrioruk7
Level 1: Joiner
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40 miniutes into this phone call with 02 and still no response, I received my new phone last week and forgot to add the imsurance so I have called up 02 and they have put me through to the person that I need to speak to, This was 45 min ago and I am still waiting! Also to add an 02 staff member promised to call me today at 1PM as he could not get hold of someone earlier on in the week, Such very poor service and one I would not recommend!

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madasaf1sh
Level 68: Extraordinaire
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@O2Simon and @Korey01

Can you assist @Ninjawarrioruk7
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

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We are all customers and dont have access to any o2 accounts





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Korey01
Level 2: Apprentice
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Thanks for the tag @madasaf1sh, @Ninjawarrioruk7 I will pm you to look into this for you
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