Re: Samsung burn update

Anonymous · ‎16-04-2016

Received a text from Samsung advising me that the phone is out of warranty and to call into the shop for details.
Called into the shop and was told I have to pay £89.99 repairs as the screen was cracked. I was quite. surprised as my orginal complaint was that the top of the phone overheated and I heard a cracking noise. No one to date has mentioned the scar on my thumb nor contacted me from either Samsung or o2. Classy customer service! I do not have £90 nor will I continue to pay the monthly sub. Let's see how long it takes them to contact me then.

Anonymous · ‎16-04-2016

Please do not cancel anything otherwise you will end up with a default on your credit score which will stay there for at least 6 years

Try this link

http://www.o2.co.uk/how-to-complain

MI5 · ‎16-04-2016

Out of warranty because of age or because it was down to damage or non approved battery or charger?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎16-04-2016

If you stop paying your monthly subscription, your account will be suspended, your phone will be cut off, you'll still owe what's left on your contract, and you'll have a default put on your credit, as @Anonymous has said. The only one you hurt by going that route is yourself. Lodging a formal complaint is your only recourse.

I DO NOT WORK FOR O2

Anonymous · ‎16-04-2016

Out of warranty because of damage apparently as there's still 10 months left on the contract.
Samsung and o2 are not working together and I'm the loser.
I worked in customer services and this is bad service. O2 should refund the 10+ days Internet I've paid for but did not receive. Samsung should repair the phone as a goodwill gesture. I don't expect an apology from anyone for the scar I now have on my thumb. The phone NOT the battery overheated to such a degree that it cracked the screen. That is not my fault...

MI5 · ‎16-04-2016

I'm sure you won't agree with me (and I don't expect you to) but if the phone had been damage previously and not repaired or at least checked, neither Samsung, nor O2 can be responsible.
I do sympathise with your situation but given the facts, I don't think you have any chance of a free repair.
You only option is to claim off any insurance you may have or buy a new phone.
Sorry about your thumb too. Hope it heals OK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎16-04-2016

The phone was not damaged earlier, I'm 56 years old and the phone was only used to contact my family, I'm being completely honest and no one is listening to me. I'm disabled and used the phone mainly for texts and emails

MI5 · ‎16-04-2016

OK, so can you get any proof from Samsung as to what they think the damage was?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.