Re: Positive feedback - Page 2

Anonymous · ‎21-01-2013

Thank you to Scott from the support centre (phone).
I was horrifed when I received a £97 bill which he managed, with patience, to sort out for me.

Call centers need more people like Scott.

Someone from O2 management should go and find him and give him a pat on the back.

Anonymous · ‎23-05-2016

Hi there

I wold like to leave Nicole a 10+ after her superb help when I recieved a bill shock in may. A sim contract at 14.50 came to 70.00! yikes! Turns out I talk a lot. was a little cfused why I was charged for o2 to o2 though. I called in on the 14 may and she was brilliant friendly, and after sorting out things upgraded my tariff (which was in all honestly the best thing) wish i had recived an NPS but hope this reaches her as I didnt get her surname!

jonsie · ‎23-05-2016

If you give a few more details such as time of call I'm sure @Toby will feed it back to Nicole. Nice to see positive posts

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Cleoriff · ‎23-05-2016

Nice to hear some positive feedback @Anonymous Thanks for posting...:smileywink:

Veritas Numquam Perit

MI5 · ‎23-05-2016

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎11-06-2017

had my second o2 live chat with a dude named Rick, honestly, best experience ever, fast, friendly, and with an incredible sense of humour! Rick, if you ever see this, THANK YOU,MATEY, you know what I mean, TRAIN EVERYONE TO BE RICK,PLEASE!

MI5 · ‎11-06-2017

Good to hear

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎11-06-2017

Well done Rick 😀

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Cleoriff · ‎11-06-2017

Excellent news. I m sure it will be passed back to Rick

Veritas Numquam Perit

Beenherebefore · ‎11-06-2017

Was his surname SHAW ?

"My life is a facsimile of a sham"

jonsie · ‎11-06-2017

@Beenherebefore wrote:
Was his surname SHAW ?

I think he was English

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