Positive feedback

Anonymous · ‎21-01-2013

Thank you to Scott from the support centre (phone).
I was horrifed when I received a £97 bill which he managed, with patience, to sort out for me.

Call centers need more people like Scott.

Someone from O2 management should go and find him and give him a pat on the back.

perksie · ‎21-01-2013

Welcome to the forum.

Good post, always welcome here.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Liquid · ‎21-01-2013

Good news again:)

Glad there is good customer service out there:)

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told

Toby · ‎21-01-2013

I'll try and pass this on Lalone!

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

jonsie · ‎21-01-2013

Another nice post. There are more good advisers than bad in customer service and it's frustrating for them when they can answer around a hundred calls a day and only get feedback for one complaint. It's nice when customers take the trouble to post about a good experience!:smileyhappy:

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎21-01-2013

Thanks so much for sharing this, Lalone. Toby will be in touch to get a few more details to see if we can find the advisor and pass your feedback along.

Cheers,
Leonard

Anonymous · ‎21-01-2013

Can we have sort of happy feedback section where all the positive posts are shown

perksie · ‎21-01-2013

@Anonymous wrote:
Can we have sort of happy feedback section where all the positive posts are shown

Someone usually comes along to spoil it with a complaint.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

jonsie · ‎21-01-2013

Lock the thread quick!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎21-01-2013

yeah true & there is an appropriate name for mood swingersLeonard/Toby lock this happy threada nice one for a change