General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Payment methods: We want to hear from you!

Hi guys, As most of you probably know, most O2 customers use a recognisable Direct Debit method to pay their monthly bills, as with most other products and services in day-to-day life. There are however some who still pay manually and we’d love to he...

Resolved! Oneplus 2 not receiving 4G/LTE

Hello my oneplus 2 seems to be constantly stuck on H. I have checked the 4g coverage for my area and it seems strong.

Resolved! Different text messages received than those that were sent

My boyfriend and I were texting and I receieved a text from him during the conversation saying "I did Yeah, that is true but it does feel like the shifts are gobe Did you sleep well by the way? ", which seemed like something he would say so I replied...

Xperia Z4 Review

I took my first step into tablets a year ago, buying a Hudl2 which I starterd using more and more. Almost overnight, between my phone and tablet I made my laptop redundant for home use. That's when it started. I have had Sony phones since the origina...

Resolved! Can I still use 3G on my phone?

I've a Samsung Galaxy S3 (not a 4G device) and have just upgraded my contract. My tariff includes 4G, but 3G isn't mentioned. Can I still use 3G on my non-4G phone? Thanks.

here's some feedback you wont like

you block all my attempts to pay my bill for the last 3 weeks and today on my birthday you empty by bank account DONT EXSPECT ANY MORE PAYMENTS FROM ME NOW

Resolved! why is the 3G network so poor in some areas

when will the 3G network inprove indoors aswell as outdoors and sometimes it will drop my call but it says our network is working fine

O2 mobile fails to connect at London Underground stations using VM WiFi

I've asked at three local London O2 outlets why my mobile no longer connects to Virgin Media WiFi at the tube stations and no one has a clue. It used to connect but now won't.I'm on PAYG and I've topped up very recently. My friend has the same issue,...

O2 offering students chance to win over £900 of tech

Spotted this and thought would share, basically O2 are offer students, where they are customers or not a chance to win £900 work of tech! Yeah ha. http://www.mobilenewscwp.co.uk/2016/07/08/o2-offering-students-chance-to-win-over-900-of-tech/

Resolved! O2 email still working?

I hope this hasn't been discussed somewhere else. I migrated my email to gmail when the notice for O2 arrived that it would be closing down on 20.6.16. However while there doesn't seem to be a web based access point on o2 anymore i am still receiving...