General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Off topic threads

Is there any reason why off topic threads have been removed from the recent threads list on main page?Starting to get a bit uneasy round here recently tbh

Re: DONT GET O2 INSURANCE!!

I have been waiting for longer than a month to get a response from O2 insure regarding whether they will cover the theft of my iphone. The insurance clearly states that it will cover the theft of the phone and when it actually happens - they drag the...

Andrew McCABE

Just had a phishing email apparently from Cyber Security in Washington DC saying I'm due $5 million and it only costs $390 to register my cash card to claim it!!! The name is Andrew McCabe but the email address was ria.huang, sent to O2 phishing.

Feedback - Kings Road, Chelsea/Westfield Stratford, Trowbridge Store and 3 x online Gurus later...

I have had my new Xperia X Compact for under three weeks and in that time had been unable to connect to the Wifi. The status under my settings said 'Connected, no internet' and wouldn't load the log-in page for me to enter my phone number to get a co...

Recontracted without permission

Recently I had asked o2 via webchat to change my number as I was receiving far too many spam calls. I had also asked for a replacement SIM card at the same time as my phone had went in for repairs and I was using a replacement aswell I originally too...

Refund

I've been waiting on a refund for around 2 months now. About three times I've gone in a circle where I'm told it will be 5 days or escalated to 3 days if it goes to complaints and someone will personally ensure it's completed and will keep in touch. ...

Romford Staff

You need to get rid off all romford staff. They have no customer service skills and so rude.

Good Customer service in O2 store in Street, Somerset

Just wanted to thank Bethany who served us and set us up with a good sim only deal this week. She led us thro options, chosen contract etc & was thorough, efficient and helpful.

MMS charges

iPhone 6Thought I'd pass on this bit of info which no doubt is already on the forums somewhere.I was recently charged over £4 for picture messages that I thought I didn't send. However it turns out that I had the " subject field" turned on in setting...

Has anyone used 2020 service?

I’ve just tried the new 2020 service from O2 and I’m really impressed.Texted MyO2 to 2020 and was sent a text back with a link that let me look at all my account info on my phone – I was able to check all my account stuff but also had loads more bill...