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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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Can't track my replacement order

I was told I'd get a replacement for a mobile phone sent to me supposedly in December which I never reciecved (uk mail gave a pathetic exscuse)I'm ment to be getting a replacement but I cannot track it anywhere not on my o2 not anywhere. Chat is usel...

Anonymous by Not applicable
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Resolved! The Upgrade Dilema

So my wife needed to upgrade as her old 16gb 5s was full, slow and generally playing up, so I went online to look at the options.I noticed I could upgrade to a "Like New" 64gb 6 for £1 a month less than am paying now, same tariff etc so it was a no b...

MI5 by Level 94: Supreme
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Resolved! Live chat

How do i get on live chat,to speak to someone about my account? Looks like you landed on a popular topic. If you're looking to contact customer service to upgrade, get a PAC, join or get a new device or tariff, you can also contact O2 using the links...

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Anonymous by Not applicable
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Resolved! O2 Travel

Though I have always preferred the o2 network to the rest I'm becoming very close to changing myself and my family over to another.after trying to get rid of o2 Travel for the past 3 years now once again today they have insisted that they have remove...

Anonymous by Not applicable
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O2 The Company that just defrauds people

Sir/MamI am currently fuming with rage over your treatment of me and the product I purchased believing it to suit my requirements based on a lengthy conversation in your chesterfield shop with one of your advisors.Around the beginning of December I w...

Anonymous by Not applicable
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Resolved! How to listen to fm radio on my micosoft lumia 550?

HiI been trying to listen to fm radio on my Microsoft Lumia 550.I brought the phone last year April, and was able to listen to fm radio. I haven't use the fm radio since last year, and completely forgot how I use to get access to the fm radio.I assum...

RM19894 by Level 1: Joiner
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Poor live chat re contract experience

Hi I'm not usually one to make complaints, but my experience tonight while trying to upgrade through live chat was one of the most shocking I've ever had with o2.Now to start let me make it clear I have used live chat on many occasions, and have alwa...

Resolved! Wi-Fi calling

I have just signed up to O2 and I'm very annoyed and disappointed that you don't support Wi-Fi calling.Are there plans to introduce it anytime soon? If not I will be leaving O2 at the earliest opportunity.EE and Vodafone both support Wi-Fi calling.

Anonymous by Not applicable
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Resolved! how do i unsubscribe to this website ?

Would you stop phoning me !! I don't see the point. I just ignore your calls when i did answer all i got was a automated reponse saying who called and what time your offices are open ,I'm i suppose to give you a ring ?(0161 277 6652 / 0161 277 6645) ...

Anonymous by Not applicable
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