General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Aleting folk to spam or phishing O2 bills

I have just received this email which fortunately went straight to my spam folder, there dos'nt seem to be an easy way to alert either O2 or other users that this is doing the rounds which is why Im posting here. Your O2 bill Thanks for your attentio...

Worst experience ever

I've had the worst time with 02 in the past week their customer service is appalling. My phone which I've had a month and a half developed a small spot so I went into the store and the "Guru" (I now find that word useless) told me it was a dead pixel...

iPhone WIFI Calling & voLTE

You can now activate wifi calling and volte on iphone 7 with iOS 10.3, not sure about earlier models.if you are on iOS 10.3 you just need to update carrier settings and then activate wifi calling.

Resolved! How to contact 02 from abroad

I need to contact o2 to cancel my contract but live in New Zealand. a phone call will cost so much. Is there any other way of contacting o2?

Resolved! Closing my contract - cancelling SIM

Hi, I moved to Australia so I no longer need my UK sim card. Could you please close my contract and deactivate my SIM card asap? Thanks! Beatrice

Resolved! iPad Pro

Does anyone have any idea what's going on with iPad pros ?i originally ordered a 12" on next day delivery and 10 weeks on nothing,eventually found my order was cancelled by o2 due to no stock! So now I have ordered the iPad Pro 9" on 1 week delivery ...

Resolved! conference call

Can I make a conference call with 4 other people on my mobile?

Resolved! Why do I not receive phone calls on my ported phone number

I recently bought an phone from o2 on a pay monthly contract and had my number ported over from Plusnet. the porting was supposed to happen on 21 March and it is now 21:00 on 22nd March - while I can call out and my friends tell me that they can see ...

Join 02 and you will be sorry

worst company ever , Vodaphone have better deal and better customer service want to get the truth about how much your phone bill will be then don't belive a word this lot tell you . Go on line and get a real tarrif Im stuck with this lot they can't e...

Outstanding Customer Service - o2 store London Victoria Street

i just wanted to drop you a line and to make you aware of some truely excellent customer service i got from a member of the o2 staff team at the o2 store on Victoria Street, London SW1. After breaking my phone (by smashing the screen) i upgraded to a...