Positive feedback

[Anonymous]

Thank you to Scott from the support centre (phone).
I was horrifed when I received a £97 bill which he managed, with patience, to sort out for me.

Call centers need more people like Scott.

Someone from O2 management should go and find him and give him a pat on the back.

[Anonymous]

Hi there

I wold like to leave Nicole a 10+ after her superb help when I recieved a bill shock in may. A sim contract at 14.50 came to 70.00! yikes! Turns out I talk a lot. was a little cfused why I was charged for o2 to o2 though. I called in on the 14 may and she was brilliant friendly, and after sorting out things upgraded my tariff (which was in all honestly the best thing) wish i had recived an NPS but hope this reaches her as I didnt get her surname!

[jonsie]

If you give a few more details such as time of call I'm sure @Toby will feed it back to Nicole. Nice to see positive posts

[Cleoriff]

Nice to hear some positive feedback @Anonymous Thanks for posting...:smileywink:

[MI5]

[Anonymous]

had my second o2 live chat with a dude named Rick, honestly, best experience ever, fast, friendly, and with an incredible sense of humour! Rick, if you ever see this, THANK YOU,MATEY, you know what I mean, TRAIN EVERYONE TO BE RICK,PLEASE!

[MI5]

Good to hear

[jonsie]

Well done Rick 😀

[Cleoriff]

Excellent news. I m sure it will be passed back to Rick

[Beenherebefore]

Was his surname SHAW ?

[jonsie]

---

@Beenherebefore wrote:
Was his surname SHAW ?

---

I think he was English