General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Charged for unsolicited text messages

I have just recieved my 3rd charged unsolicited text message from the company below and would like them blocked immediately I have never contacted this company nor used one of there links and am extremely unhappy that they are able to send unsolicite...

Resolved! 14 day returns

Are there any conditions when returning a phone/tariff purchased from an o2 store for a full refund? Cheers.

Resolved! Using Pay and Go abroad

Hi I want to use a 'pay and go' SIM purely so I can make afew texts whilst on hols. I don't normally use pay and go but O2 advised i could just top up and it would work. However, i tried this and topped up £10 and got a bundle which is great for UK b...

O2 have taken my broken phone and swapped it with a replacement that has someone else's data

I have several phones with O2, and am so sorry that I even bothered to get one from them!After various issues over the past 6 months, I'm now at my wits end. One of my phones was damaged, so I used the insurance service I pay for, and sent the phone ...

Resolved! Direct Debits

How do I set up a Direct Debit on line to pay my o2 bill?

o2 Travel increases

Typical high handed O2 "take or leave it" I use my 'phone as "A 'PHONE" not a mobile computer, for e-mails/data etc! It seems that I now have no option but to come off the, previously good, O2 Roaming, as it was called, as I do not see why I have to ...

Resolved! My O2

I'm tempted to activate this on my Lumia 640lte phoneBut I'm a bit cautious ... is it safe ?I know I'm most probably being over cautious, but its a new thing for me

Resolved! O2's rubbish service is becoming legendary...

So I get this phone call from an 02 call centre. On Monday The usual "are you happy" . and, Does anyone else in the house want to upgrade. So I said yes, my partner does. Someone took all the details, and because he got the birthday date wrong, the o...

Resolved! Not a VAT Invoice?

I need to include my previous month's mobile bill in the expenses of my new company but my bill, despite clearly showing the VAT element, states it is not a VAT invoice. Can I still include it as an expense?

New O2 Travel rip off

So the new O2 Travel is going to include texts and calls as well as data allowance for the daily rate of £1.99 "The £1.99 charge will be triggered automatically when calls or texts are made to other O2 Travel destinations including the UK, or when da...