General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 RECYCLE - DON'T RISK IT!

O2 recycle offered me £23 for my well looked after iPad Air. They claimed it had "deep scratches" on the screen. It did not.I asked for it to be returned. They returned it in packaging that would offer less protection than my pants. I opened the "env...

Lack of customer care

Three weeks ago I claimed on my o2 insurance. I received a refurbished iPhone 5s. It broke after 3 days, I was sent another, it broke after 4 days, I was sent another it broke after 3 days and today I have received the forth refurbished phone. Still ...

1 min silence

most companies are doing a 1 min silence at 11am please xx

I'd like a top up (PAYG) SIM/deal - but to have DATA switched off

Hi Can O2 offer a service where I can obtain a top up service for calls and texts, and have NO DATA enabled on the SIM?I have a smart phone, but am a very light user, in the past I have had software updates and this ate into my balance and I ended up...

O2 chat ha

Greata from o2 chat was very helpful the others were not and would like to thank greeta and let his her manager know

Sony xperia xz premium

Why is o2 not having the xperia xz premium on pre order ?

OOh - 02 let me down this time re lost property

Hi hope you are having fun in the warm weather if its down your way.I'm sorry to say this is shock surprise re 02 shops.Warning do not leave your purse, passport, tablet, money, phone , papers, mortgage paaperwork, or anything at all in 02 shops. If ...

Discussions about O2 and age verification

Just received a text from TPTB saying I need to confirm I'm over 18 to view adult material. Until then, it'll remain blocked on my phone. I don't have a credit card so I'll need to do this in store. Just wondering, I have no particular desire to view...

Telefonica victim in this mass ransomware hack!

Any details on what's affected with this? I've just read on sky news that Telefonica were a victim along with the NHS Worrying thought!

Deposit Refund

Hello. I did a contract with O2 in December. I paid 200 pounds for deposit and I ask to O2 for refund this deposit on 14 April. Today 05/05/17 I still waiting for my deposit back.They told me it will appear in my bank account in 10 working days and 1...