General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Travel to Ireland

Before travelling to Ireland I spoke to an O2 guru about the best way to use my phone - I was only needing it for texts and possible the occasional phone call. I was advised to turn off mobile data and voicemail, which I did. Calls would be 50p makin...

Resolved! O2 rip off ! Has anyone else been conned in to paying premium charges without realising it ?

I went online one day to Tesco direct and up popped a " free" entry in to some competition with a chance to win an IPad. Stupidly , ( as it turns out) I filled in the online form with my mobile no and email etc . Next thing , I get this text ..says.....

Resolved! Pushy sales people with TERRIBLE customer service and website

I received a call today from an O2 agent offering me a deal to reduce the cost of my call plan to offset the cost of adding a tablet to my account. The deal didn't sound bad - but I explained that I was out shopping with my young daughter and did not...

Resolved! O2 Insurance Courier Collection

Hi. I am new to this forum so apologies if I make any mistakes or faults along the way. I have an iPhone 6S Plus which, unfortunately, suffered quite bad screen glass damage after it dropped onto the road. I used it for a while but then discovered I ...

Resolved! Fire the idiot(s) who decided to close the e-mail service - without ASKING us! We don't need THEM!

I never got any message o2 was closing it, and before then, it deleted my e-mails in my Inbox.o2 has gone downhill, and needs to go bust.

O2 travel extension.

Received the following this morning.We're extending our O2 Travel service. From 14 July 2016, you can now get all the minutes, texts and data you need in 30 countries outside Europe for £4.99 a day (£3.99 a day in Turkey). And we only charge you for ...

O2 insure: feedback.

Read here for the background.http://community.o2.co.uk/t5/Other-Devices-Nokia-Blackberry/O2-online-chat/td-p/207143/page/3Credit where credit is due, this morning took delivery of a brand new Z5 premium without the need for any complaints or the like...

Resolved! live chat

Does anyone know the purpose of live chat? I tried 3 times and nothing! Perhaps the person there is deceased? I just wanted someone to tell me how I'm supposed to track an order when I can't find anything in the six headings at the top of my home pag...

Resolved! 02 travel

Am I right in thinking 02 travel is the way to go if on hols the resort charges 30 per fortnite for wifi which is slow an drops out when at the pool...1.99 per day sounds good ?

Resolved! Shocking customer service

I ordered a new handset on Monday. all I had to do was sign the online paperwork and arrange delivery. All simple, except the documents did not come through and despite several calls to the service team nobody could locate any evidence of my purchase...