General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 travel... flat fee can be a real rip-off

I work in Europe most weeks travelling Monday and returning on Thursday. I have used O2 travel for a while and at £1.99 it's cheaper and more flexible than some rival providers. However, since the recent ruling limiting roaming charges for calls and ...

Resolved! How to track sim only order?

So I recently bought a sim only deal from o2. They sent me the email confirming I had placed the order last thursday. That email said that they would update me on it's progress and give information on its' delivery, which I haven't got yet. All the i...

Resolved! add on travel

Hello My Name is Gareth this is the first time I have used this I am currently in Norway and want to call home UK from my 02 phone.I am not sure if I have set up the O2 travel correct I text travel to 23336 and got a reply o2 UK saying thanks well ad...

Home dashboard `What you have got left' - no. of days please

Home dashboard `What you have got left' - no. of days please nice O2 team : ) Just joined O2 from giffgaff (hi all) and first thought when look at my app or web dashboard is that where it says `What you have got left' it would be really useful in the...

o2 bill

Why is the O2 business portal so appallingly bad?I can look at all sorts of stastics, but to print a VAT bill requires a degree in abstract psychology?Most of us busy business owners just want to claim a business expense against tax, which requires p...

PAC Generator

Just tried to get my PAC code to switch mobile providers. I tried the online chat and all seemed good.Was told they could get it for me and was asked why I am switching following my answer was informed that they couldn't get the PAC code and had to r...

Payment methods: We want to hear from you!

Hi guys, As most of you probably know, most O2 customers use a recognisable Direct Debit method to pay their monthly bills, as with most other products and services in day-to-day life. There are however some who still pay manually and we’d love to he...

Resolved! Oneplus 2 not receiving 4G/LTE

Hello my oneplus 2 seems to be constantly stuck on H. I have checked the 4g coverage for my area and it seems strong.

Resolved! Different text messages received than those that were sent

My boyfriend and I were texting and I receieved a text from him during the conversation saying "I did Yeah, that is true but it does feel like the shifts are gobe Did you sleep well by the way? ", which seemed like something he would say so I replied...

Xperia Z4 Review

I took my first step into tablets a year ago, buying a Hudl2 which I starterd using more and more. Almost overnight, between my phone and tablet I made my laptop redundant for home use. That's when it started. I have had Sony phones since the origina...