General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Web site experience

I have just spent the best part of an hour trying to use your website to buy a new phone. I never had such a frustrating shopping experience online. My current phone has become unreliable so I wanted to buy a new one. I found the model I wanted on yo...

Resolved! Blackberry Z10 and O2

I wonder if anyone here is using this combination of phone and business contract? I have been using a simple non-smart phone, but have been persuaded that I need to get a smartphone. I bought this (non-current model) Blackberry Z10, and went to an O2...

Resolved! Rogue caller

I have been charged for a "call" of almost 2 hours duration to a number that I have no record of. It turns out to be an organisation called Moneyhelp Marketing. The number is shown as 08439740489. I phoned it to find out the name and ceased the call ...

Resolved! Re new contract

I have just been to chat online and the operator was very rude and arrogant. Not once did she say she would ask someone of higher authority to seek advice on the misleading info I got from o2 when changing to sim only. I was told £16. New bill £23 bu...

RPI

Going up again sick of this can't wait till contact has Finished

Resolved! Notification of Large Number of Voicemails

I have no idea whether this is the correct board for this query and apologise in advance if it is wrong. Newbies at it again. I work abroad and have had the same number for nearly 2 years. Although I do not have the phone on all the time it is usuall...

Resolved! no reception for 2 days in immingham

02 been out yet again for 2 days in immingham,guess what,1 of the first texts that came through when it came back on was about a price increase,are they having a laugh,should of been about a refund for sub standard service,sort your life's out 02,inc...

Rewards nominations for February

Hi guys, Its time to nominate any posts or threads you have found to be partictularly helpful this month. Things like guides, reviews or general contributions to the community that you feel have made a difference. A reminder of last months nomination...

Resolved! Maybe moving to sim only deal was payg

Hi everyone right im going to get straight to the point im thinking about a sim only deal because right now im a pay as go customer but im now on the £25 big bundle with 4gb and can you believe it im running out of data every month but not the texts ...

Disconnected Bill after leaving ?!

Used online chat to cancel my sim only deal in early January, I had originally taken it out for my younger sister who now has her own contract, so it was no longer needed. Everything was apparently sorted at the time (it was a fairly lengthy process)...