General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

02 priority error message 503

this message is on behalf of customer mr Mr wai lam getting eror message 503 when trying to add an offer on 02 priority customer email is :sowspirited**Personal info**

Resolved! Can I suggest that you avoid a contract with O2 at all costs.

I have had the worst and most frustrating service imaginable;Their courier delivered my new phone (iphone6s) to a blue door on my road!!Never retrieved a signature or put a note through my door to inform me of this, when I contact O2 regarding the no...

upgrade

hi everyone I'm trying to upgrade my phone but it won't let me upgrade any idea as I'm trying to upgrade through the app and through by here any help

Armed Forces Discount

Hi, I was told by the lad in the o2 shop to go to o2 open and then put in my details about armed forces discount. I am in the airforce however it doesn't seem to be has easy as he made out. How do I register my details for forces discount on my contr...

Resolved! How to contact O2 if not already a customer?

I want to ask O2 about legal signal boosters that I can install in a property with a very poor signal from the nearest mast (which is O2). However I can't seem to find any way to contact O2 without already having an account number or a phone number w...

change account holder

ayup! I've handed my sim to my boyfriend, so I'd like to change my account on his name. Is it complicated? Thanks

£300 taken from o2

Hi, Basically, I decided to upgrade early on my contract. I got through the 'Delivery', 'Payment', 'Agreement' parts of the upgrade process, before I got to the 'Review' section and then decided to not bother upgrading just because I changed my mind....

Trying to get my number transferred to new phone - 3 times and nothing done by O2!!

I've been trying to get my phone number transferred to my new phone for 6 days now, and each time I try O2 promise me it''' be "done in 24hrs" or "by the morning" - but nothig happens - no change and no contact from O2 to tell me why or when. I had a...

Leaving 02 from abroad

Hi, i am living in Lanzarote, i lost my phone & although i have paid insurance since 2004, 02 say it is'nt covered because i did'nt inform them i changed handsets 2 years ago. So i want to leave 02, i don't have an english phone, & it would cost a fo...

Quadrangle survey feedback

Your agents Quadrangle asked me as an O2 customer to fill in a survey and I agreed.Then you asked me who my main provider is and I said 3.So you terminated the survey.This time last year I had several O2 phones on various contracts and tariffs. I now...