Yesterday I received a text saying I owed O2 £325 as part of my unpaid air time bill. This is so obviously an attempt to scam a second deposit out of me or to retain my rightfully returned deposit (which sat as credit for the longest time on my account, despite my clear original instruction to refund it to my bank account at the due time). When I contacted O2 Alan assured me that I did not owe this amount whatsoever and my deposit would be returned in 10 days (same thing Parak****** advised 5 days or so prior). Following the phone call which confirmed I didn't owe this amount, an email came through saying I owed it still.
O2, can you advise why you are behaving this way? I've also been given a daily charge of around £3.50 on top of that.
I believe this is a threatening scam aimed at the less informed or vulnerable to retain your deposit amount, dressing up one service or charge as a "required deposit", because I'm of poor credit (even though I've paid all bills especially the ones which were double the cost at my own fault with no complaints whatsoever).
In short, misleading information regarding deposits (you should clearly state that after three bills it is returned on your fourth, a vital piece of information pretty much all O2 staff fail to declare), deposit credited to account despite instruction to refund it, customer service throwing me from one department to another for over an hour, even after telephone confirmation incorrect and demanding email sent out.
So who do I report these scammers too? The FCA?
