Safari mobile lottery

on 08-06-2016 16:46
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on 08-06-2016 16:46
Just had my latest bill and been charged £45 for Safari mobile lottery. Tried to find out how I've been charged for this unwanted item that I've never subscribed to but O2 say it's nothing to do with them. This is a complete scam that O2 go along with. Click on the Safari app and it comes up O2 so it must have something to do with them. Spoke to "customer services" and had to speak to a manager. I said I couldn't get through to Safari, which I couldn't, half hour on the phone before being cut off. Magically the manager got through to Safari and put me on to their customer service advisor. She said I had not not subscribed and this meant I had subscribed, a complete scam. I will have to pay the £45 I suppose but I've said if this is not unsubscribe as she said would happen I shall have to close my account and go elseware. I can not believe that a company the size of 02 collude in this scam and make it impossible to get any satisfaction but insist I'm fleeced and give in to their threats. Oh well you live and learn but please be aware of this situation. On a lighter note when I asked if I'd won anything in the lottery I was told I had not been lucky, the prize was a mobile phone.
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on 08-06-2016 17:08
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on 08-06-2016 17:08
You need to contact the regulator for this phone pay plus as described in this guide http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premiu...
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 08-06-2016 17:08
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on 08-06-2016 17:08
You need to contact the regulator for this phone pay plus as described in this guide http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premiu...
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 08-06-2016 18:33
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on 08-06-2016 18:33
Go to the regulator for help, refunds and resolution.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 08-06-2016 18:40
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on 08-06-2016 18:40

on 16-06-2016 02:26
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on 16-06-2016 02:26
If your browsing the internet and get a pop up asking how many legs a horse has got DONT ANSWER!! LOL
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on 16-06-2016 06:16
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on 16-06-2016 06:21
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on 16-06-2016 06:21
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 16-06-2016 06:47
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on 16-06-2016 06:47
I wonder what would have happened if you answered 3 to that question? I suspect the outcome would have been the same? They weren't looking for you to give the right answer...all you needed to do was click on the link...
Veritas Numquam Perit
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on 16-06-2016 17:13
I spoke with O2 about the same issue last night, but I am 100pc sure I did not sign up to anything, or click on anything to have this setup on my account. I have told them that I am going to the regulator, which I have done. They advised last night that they are aware that there is an issue with Safari Lottery and are looking into it and to check back in a few days. Complain, complain and keep complaining. O2 is the provider. They should not be allowing this scam to take place and I am one step away from closing my account at this stage!
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on 16-06-2016 17:20
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on 16-06-2016 17:20
I do know what you mean but O2 are not to know you didn't sign up willingly. It's down to the regulators to stamp down on these companies. They have told you there are many complaints about this particular scam so they will take action. You really should be contacting Safari mobile for reimbursement of the charges.

