£30 charge from safari mobile that I haven't had n...

Anonymous · ‎17-05-2015

I was recently charged £30 from safari mobile which I didn't download nor did i agree too. When I asked O2 they said it was an app for an iphone, I have a samsung. Apparently I subscribed to this and will be charged £30 every month. I have tried looking this up on the internet but can;t find any information all i have is a number 08444457707 but can't get through can anyone give me any info on what to do please....

jonsie · ‎17-05-2015

http://www.phonepayplus.org.uk are the people to contact. They are the regulators for these subscription services. Put the short code number into the site to find the contact number and how to make a complaint.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎17-05-2015

Hi @Anonymous

We will try our best! On your bill, does it show with a 5 digit short code on the description or just the company's name? If there is a code can you tell me what it is?

MI5 · ‎17-05-2015

Number comes back as CS for Switchfire http://www.switchfire.com/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎17-05-2015

If you want to get in touch their details are here: http://safarimobile.com/

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

jonsie · ‎17-05-2015

@MI5 wrote:
Number comes back as CS for Switchfire http://www.switchfire.com/

Yet another robbing bas***D company!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎17-05-2015

@jonsie wrote:
@MI5 wrote:
Number comes back as CS for Switchfire http://www.switchfire.com/
Yet another robbing bas***D company!

True...and google shows numerous complaints about the company made by all phone networks..

Veritas Numquam Perit

Anonymous · ‎05-05-2016

WE ARE ON THE SAME BOAT, bEEN CHARGED £27 FOR SOMETHING I HAVENT USED

MI5 · ‎05-05-2016

Contact http://www.phonepayplus.org.uk/ for help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-06-2016

I have been charged 27£ from safari mobile which I have never used. Le me know how do we resolve and claim back our money

O2

£30 charge from safari mobile that I haven't had nor do i use....