General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! John lewis 2015 discount codes

How do I use the code I have....I called and upgraded and they said I can just add on but how! Can't find anything on how to do....

O2, where is your 4G in South West England & Wales?

To date, 3rd September 2014, O2 still have NO 4G coverage in Wales, and only in villages surrounding Chippenham, Wiltshire in the South West of England. They've launched 4G in Bournemouth, but that's not exactly the "South West" like O2 are calling i...

Galaxy S6 torture tests, put apple to shame

https://youtu.be/J7-lhmW34CI Omg.

Tablet's

hi guys just read this article and with Christmas fast approching and tablets being at the top of most wish list this might be interesting if any of you are thinkinbg of buying a tablet http://www.mobilechoiceuk.com/News/30573/best-tablets-for-over-6...

At last Two sim cards one number

Here's the problem.You have a mobile phone with your O2 sim card.You have a fixed phone in your car which you'd like the same phone number.This means taking out your sim from mobile phone to fixed phone every time you use it and vise versa when you w...

Resolved! Match others

Am due to upgrade ,after looking at deals , I've noticed carphone warehouse do much cheaper upgrade deals than 02 !!!Why can't 02 match the offers ? Am a loyal & long term customer .

Appauling Customer Service

I am an O2 customer, I also work in a customer service role for a professional services role and I can say that O2 have so far been given me the worst customer service I have had in a long time. I have been given a handset that is faulty. I have been...

Resolved! Selling phone .. what should I do first

If you sell does the buyer need to buy a new sim card. Should I remove my SIm

unable to get in touch with o2 via phone or chat - useless!!!!

Why is it, that when it's 8pm on a friday night, o2 don't answer their 202 phone number or answer their live web chat? I thought they were open until 9pm? Or am I wrong??? Probably can't be bothered to work on a friday night!

Resolved! No coverage in Hartshill, Stoke-on-Trent

My husband and I, both 02 customers have been experiencing serious problems during the past 3 weeks or so with no signal, emergency calls only and we are unable to text from home, occasionally we can call but then the signal drops and we are disconne...