General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Automated voice system

Currently on hold with O2 feeling quite bemused, the automated service has just asked me for the answer to my security question, however after saying my mothers maiden name and my pets name it told me I was wonrg and put me through to an advisor... I...

18+ Block

I am trying to set up my phone to access a premium rate service and keep getting the 18+ blocking message. ####, I'm THIRTY!!!!????I do not have a credit card (bad credit), and don't see why i should have to take time out of my day and spend petrol m...

sim swap

i got a sim swap yesterday morning and told them i have an iphone 5 instead of blackberry now so it was updated on the system i can make and recieve calls recieve texts but not send any and my internet says could not activate mobile data network i ha...

Time to change password ?

http://www.bbc.co.uk/news/technology-36764548 just a heads up perhaps now is a good time to change o2 account password .

Resolved! Feedback

Hello It seems almost impossible to write to O2 to provide feedback so I presume o2 monitor these forums. This is not a complaint. I've been very happy with O2 but wanted to provide some feedback. You should provide greater flexibility for customers ...

Resolved! Viewing Current and Past Bills

It has just taken me 15 minutes to find details of my current bill. This is also where past bills are if I had been looking for them. This is extremely annoying - why not a direct link from MyO2 home page? Finding where to put this complaint was a si...

Cut off because o2 would not claim my payments

Recently I have changed banks and cancelled my direct debit with o2 from that account. I paid my last phone bill from my new account at least two weeks before the bill dhe date. For some reason the payment reappeared in my account and after speaking ...

Roaming & TRAVEL service

I have been a customer of O2 for many years and overall I'm pretty satisfied however I'd like to complain-provide feedback for the roaming service and the TRAVEL option. Both the threshold of 100MB and the speed over this threshold are insufficient/i...

Resolved! i still received payment reminder notice even though I cancelled and return before cooling off.

hi all I hope O2 take notice. I was offer a deal by O2, says it was a free phone + pay & go. I agreed and when i got the confirmation email, it was a 24 months contract. I call o2 straight away to cancel, done. the phone still schedule to delier to m...

02 Liverpool down and all customers are oblivious

As an 02 customer I have had previous issues re internet and attempting to top-up however now I am currently dealing with no internet in the central liverpool area, which is a city centre and having been informed by 02 staff that it is a mast "upgrad...