Samsung galaxy s7 frozen

[Anonymous]

Three week old galaxy s7 screen has just gone blank, no response, nothing works. Very disappointing for new phone with so much hype.

[Cleoriff]

Hi @Anonymous Welcome to the forum

Have you tried pressing down the power button and the volume down button around the same time, and hold both down for 7-8 seconds. Push, hold, and wait. The phone will vibrate, turn off, and reboot. Any problems it was experiencing will likely be gone, and everything should be fine..

If you continue having problems of this type then contact Samsung directly  http://www.samsung.com/uk/support/

[Anonymous]

If that doesn't work you could send it to Samsung for repair. Don't use o2 repairs as they don't have a great reputation 

[MI5]

You just need to hold the power button for around 15 seconds to see if you can force a soft reset.
If it doesn't work it needs to go in for repair - I assume it is fully charged?

[viridis]

If it's three weeks old, I assume it's liable for replacement. If the reboot methods don't work, of course.

[Cleoriff]

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@viridis wrote:
If it's three weeks old, I assume it's liable for replacement. If the reboot methods don't work, of course.

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Amazing how much info is out there about this problem with the S7....when I looked I had no idea it would be such a 'common' thing for a newly released phone. Of course it has a non removable battery (something that a lot of folk were also moaning about) ....

[MI5]

Not many phones have a removable battery these days.
But people will moan about anything......

[Martin-O2]

Hi @Anonymous welcome to the forums! 

Try the suggestions above and let us know how you get on. 

[Anonymous]

I have the S7 Edge and mine did this the other day, also brand new!

Powering down or using the vol down and power didn't work and it had 100% battery.

It rings when for people when they phone but not for me, no notification lights etc.. 

I spoke to a guru online and they are happily doing a door swap for me, it's a common issue atm with the S7, I'm going to take a stab in the dark and say it's likely a first batch problem, as they tend to be the ones with all the issues, hope you get it sorted

[MI5]

That's the best option for a brand new phone - Get it swapped immediately.