General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Can I retrieve my chat?

I had a live chat earlier with the very friendly and helpful Savvy (thank you!) I was given some links to follow up later but I think my session must have timed out before I had chance to save them. Is there anyway I can retrieve the conversation so ...

DIRECT DEBIT

I am 02 since March 2015 - problems ongoing and repeating each time for Device only payment method - Direct Debit only - up to 3 times now 02 have cancelled with my Bank - why they do this I am at a loss - last month Default Notice issued for non pay...

Resolved! 02 Phone usage in Spain

Hi, My daughter is studying in Spain for a year and has a 02 phone contract for the UK. Is it possible to suspend the contract? Or change the usage over as it is quite expensive to use this service in Spain? Any ideas are welcome. Thanks

Bad complicated signing in on line.

Sir / Madam, I have a whole afternoon trying to pay my bill, i found nothing straight forward and to make matter worse you had my user name incorrect, there was total confusion from beginning to end, i do not know where the .com came from, so then i ...

Resolved! Missing Sim after repair?

I have a Galaxy Gear S watch that I sent in to o2 keighley for a repair. Just received it back looking like a brand new order, except there's no sim card in the watch or box? Has anyone else had a missing sim card from a repair job, and what do I do?...

Resolved! VAT bills

Anybody know where i can download historic VAT bills please? Regards Brian

Resolved! where do i find itemised bills on my 02

Hi all that can help.Im lookin to print off if i can my bill but itemised.How do i do this?Many thanx

Resolved! repair centre

Hi, what is the contact details for the repair centre?I have a fire phone with signal but no service, put sim in my old lg and it works fine

Resolved! Excellent Customer Service

Hi, I recently accidentally damaged my phone while I was on holiday. When I returned from holiday I went to the Cambridge Lion Yard O2 shop to understand the process of claiming on my insurance. The staff of the shop were very helpful and arranged fo...

Resolved! Purple spots showing on camera

Hi, I have only just noticed that on the galaxy s6 front facing camera, before and after taking a picture that it shows random purple spots on the screen? I have factory reset my phone and it still shows the dots? Only comes down to hardware problem?...