General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Poor transfer service

My wife and I have wasted four hours of our lives trying to make a simple transfer. It's her phone, but it's in my name, so we both agree it should be in hers & paid from her bank account: so it should be simple, right? Either O2 do a simple change t...

Resolved! Default on my credit report

In September 2009, I called O2 to cancel my account, informing them that I was changing to another provider. As I was changing my number with the new account, the O2 operative I spoke to told me that I could have a Pay-as-you-go SIM card which I coul...

O2 Recycle

I visited the local O2 store today to recycle my phone and take out a new contract. I was under the impression that all o2 retail stores offered the recycle service. I was amazed to be met by the most rude manageress who said that she did not take in...

Nox + Mobdro on Win 10 laptop

Although this should work I cannot get Mobdro to run. It loads within Nox, I select for example Sports, I select for example Sky Sports 1, it starts to load then I see an error message "Unfortunately, Mobdro has stopped" I've contacted Nox Support bu...

Trying to buy XPERIA phone

Visited Dunfermline shop yesterday to see about a new phone for my wife - with the option to transfer all data from her old iphone. Looked for an XPERIA as I use one. On display 3 models all of which were not available - why are they on display then?...

Resolved! DIDCOT O2 Store - Horrific customer service experience

I want to share my experience here, as I can't believe the way I was treated. Friday 24th, in the morning, I logged onto the O2 website and upgraded. Because I work in Milton Park, I chose the Didcot store to collect my new Iphone. I cannot fault the...

Not receiving texts from EE

Is anyone having problems receiving text messages from EE users? I'm receiving some but not all texts from EE users and it's driving me mad. O2 say it's not them .....

Camera phone recommendations

Which phone has the best camera? I'm usually an Apple fan but I've found that their cameras specs aren't changing much. Taking pictures from a distance usually results in poor quality. This is one reason I'm considering hanging up my Apple boots and ...

Samsung VR Gear - what do you think?

I am debating whether to get a Samsung VR but I am unsure whether it is worth the money or just an expensive toy. What are your thoughts?

Resolved! Overcharged international data in Bosnia when paying 02 travel and staying in Croatia

i have been unfairly charged for using data in Bosnia 3 days when I was in Croatia paying for 02 travel. 02 says that charges are valid and refusing to take charges off my bill. I have been a loyal customer for over ten years and I never had any comp...