General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Trying to pay bill

Has anybody else had trouble paying online today. I tried this morning and page froze on submit, I got an e-mail to say payment hadn't been taken, so use another card. I tried again this afternoon with a different card and the same thing happened aga...

Resolved! 02 open

Not impressed that cannot use open discount on new iPhone 6s, I can't see it written into terms and conditions either. Considering leaving O2 after 15 years!! Vodafone will offer same discount so better off cutting our losses!! Not happy!!!!

Resolved! up grading

can anyone i am not very good on laptop ect but twice now i have tried to upgrade to a different mobile the first was a samsung galaxy scover 3 i ordered it?never arrived i went to o2 site looked at other mobiles i saw scover and it said not availabl...

Resolved! o2 chat offline

I was in the middle of a chat with Joe and a message came up to say that the o2 guy had lost connection to wait a minute and if it didnt return then end the chat a start again. O2 chat is now saying offline but the closing time is 10pm is anyone else...

Galaxy S6 Edge Plus home button loose.

Im almost due an upgrade,so I went into my local 02 shop today. I'm interested in the S6 Edge plus, but the phone on show had a loose home button. It felt like it could fall out. So I Googled it and there is a fault it seems. The S6, S6 edge and the ...

Resolved! who wants a stylus?

Jobs keeps on turning doesn't he..."If you ever see a stylus, then they got it wrong"

Resolved! Can I retrieve my chat?

I had a live chat earlier with the very friendly and helpful Savvy (thank you!) I was given some links to follow up later but I think my session must have timed out before I had chance to save them. Is there anyway I can retrieve the conversation so ...

DIRECT DEBIT

I am 02 since March 2015 - problems ongoing and repeating each time for Device only payment method - Direct Debit only - up to 3 times now 02 have cancelled with my Bank - why they do this I am at a loss - last month Default Notice issued for non pay...

Resolved! 02 Phone usage in Spain

Hi, My daughter is studying in Spain for a year and has a 02 phone contract for the UK. Is it possible to suspend the contract? Or change the usage over as it is quite expensive to use this service in Spain? Any ideas are welcome. Thanks

Bad complicated signing in on line.

Sir / Madam, I have a whole afternoon trying to pay my bill, i found nothing straight forward and to make matter worse you had my user name incorrect, there was total confusion from beginning to end, i do not know where the .com came from, so then i ...