General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! O2 mast down in W10 4DN

Hello, Not quite sure if this is the right place to post this but I'll try anyway.For almost two weeks now I have terrible reception on my mobile phone. After consulting the O2 Service Status tool on your website I got the following response:Sorry, t...

annoying bundle call voice payg

Does anyone know if 02 will ever get this removed for customers on payg. Coz I find it very annoying. Everytime I place a call to hear it. Good for those that want it . I don't

Changing contact number

I'm trying to change my contact number. Why do I keep getting the message that I've reached the maximum limit of trying? How do I get round this?

Terrible service trying to get a PAC Code

Does anyone think O2 has a policy of keeping customers waiting so long for their PAC Code (the code you need when you cancel your contract) in the hope they'll just get fed up and give up trying to cancel their contract? I've been waiting over an hou...

Resolved! Deactivated sim card

my o2 sim card has been deactivated and the problem im having is that when i try 2 log into otha services like my email,facebook etc it asks for the security code sent 2 mobile, which i cant access,pls help

O2 Priority Offer - Wrappz

Hey folks,Just thought would post a quick review of one of O2s priority offers. Wrappz is a site where you can customize a phone skin with text and images. It really is functional, you can upload from your pc, social media or use images already store...

Saving your photos

If you find One Drive or DropBox too difficult to use to back up your photos & videos. There is another way. Create a album on your FaceBook page & upload them there

Samsung Sardines - MailUK

Hi Curr, I've moved your topic to the Off Topic forum, which is more appropriate for it. Click the link above to be redirected.

Mobile providers ‘are worst debt collectors’ in private sector

No-one has a nice time dealing with debt-collection agencies, but the worst of the lot according to Citizen’s Advice – in the private sector at least – are those from mobile phone providers. The CA’s ‘Falling Behind’ report stated that companies “som...

Resolved! changing tariffs

Hi EveryoneJust a comment I must be unique over the last 2 weeks I have spent around 5 hours on the phone to customer services to try and sort a problem out yesterday Friday 22nd Jan I finally thought I had got my wife and myself back on pay and go i...