Solved: wrong details

Anonymous · ‎11-10-2016

My O2 account is showing that I use a Samsung phone, but I am using an IPhone 5s. The O2 guru was going to change the details but nothing has changed. How do I do this?

MI5 · ‎11-10-2016

It will catch up eventually.
It automatically reads the details off your sim card when it connects to the network - sometimes it takes a while to update.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎11-10-2016

THere is nothing you can do personally to change the details. The account has to be reset by O2. You need to ring CS and speak to someone http://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎11-10-2016

It will catch up eventually.
It automatically reads the details off your sim card when it connects to the network - sometimes it takes a while to update.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎11-10-2016

It took over a week for mine to update with the correct model and IMEI when I got the Note 4.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎11-10-2016

And yet amazingly...mine showed up in 48hrs. I must be special....

Veritas Numquam Perit

jonsie · ‎11-10-2016

@Cleoriff wrote:

And yet amazingly...mine showed up in 48hrs. I must be special....

We know.....

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎11-10-2016

I've had them update within hours but not always.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.