Re: Positive Experience wih O2 Guru - Adam Oliver ...

John6736 · ‎19-06-2018

In the world we currently exist one is quick to complain, as invariably one is met with poor service. However credit should be given where it is due. I recently upgraded within O2 from and Samsung S5 mini to a S9.

In the process of upgrading, I made a mess up of backing up Whatsapp history and thought I had lost it all. I attended the O2 Maidstone shop and met with O2 Guru Adam Oliver, who spent some considerable time and patience assisting me with sorting this out.

I left the store with a fully backed up phone and restored faith in the service that can be provided. Adam Oliver was clearly knowledgeable and willing to explain where I had gone wrong, in a way which enables me not to make the same mistakes again. Adam is a credit to 02.

I hope this feedback is passed back to Adam.

MI5 · ‎19-06-2018

@EmilieT will be happy to pass this on for you.

Thanks for posting.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎19-06-2018

Thanks for posting about your positive experience @John6736. It's lovely to hear good news and excellent service

Veritas Numquam Perit

jonsie · ‎20-06-2018

Big relief @John6736 and well done to Adam

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EmilieT · ‎20-06-2018

Hey @John6736, reading your post made my day, thanks for sharing your great experience! I'll make sure this feedback gets to Adam Oliver, and in order to do so I'll need a couple more details; I'm sending you a PM (Private Message on the forum) now

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anticpated · ‎20-06-2018

It has been known to happen.

Indubitably true. Samsung S21 Ultra and Xiaomi 14 Ultra

O2

Positive Experience wih O2 Guru - Adam Oliver at Maidstone