General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Slow data when travelling

Hi,When I travel in Europe I never get 4G... only 3G but incredibly slow... so painfully slow that I can't even usually download WhatsApp pics. I hear other networks give great fast 4G to travellers. Can someone please explain why the speed is so slo...

02 has a loop hole that may leave you with out a phone... PLEASE READ ALL

Hello everyone. my time for a upgrade came on thursday and i was going for the iphone 7 however the store managed to twist my arm and try out the new samsung S8. the phone its self has had alot of crashing problems and i find it a awkward movement so...

Wifi ZTE MF65M

How do i change password and when people scan how do i change how it appears instead of 02 wifi and tbe numbers after it

O2 RECYCLE - DON'T RISK IT!

O2 recycle offered me £23 for my well looked after iPad Air. They claimed it had "deep scratches" on the screen. It did not.I asked for it to be returned. They returned it in packaging that would offer less protection than my pants. I opened the "env...

Lack of customer care

Three weeks ago I claimed on my o2 insurance. I received a refurbished iPhone 5s. It broke after 3 days, I was sent another, it broke after 4 days, I was sent another it broke after 3 days and today I have received the forth refurbished phone. Still ...

1 min silence

most companies are doing a 1 min silence at 11am please xx

I'd like a top up (PAYG) SIM/deal - but to have DATA switched off

Hi Can O2 offer a service where I can obtain a top up service for calls and texts, and have NO DATA enabled on the SIM?I have a smart phone, but am a very light user, in the past I have had software updates and this ate into my balance and I ended up...

O2 chat ha

Greata from o2 chat was very helpful the others were not and would like to thank greeta and let his her manager know

Sony xperia xz premium

Why is o2 not having the xperia xz premium on pre order ?

OOh - 02 let me down this time re lost property

Hi hope you are having fun in the warm weather if its down your way.I'm sorry to say this is shock surprise re 02 shops.Warning do not leave your purse, passport, tablet, money, phone , papers, mortgage paaperwork, or anything at all in 02 shops. If ...