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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Community Manager
  • 2406 Views
  • 30 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 6531 Views
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
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  • 101 replies
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O2 removed my insurance without informing me thereof

I have been an O2 customer for many years. Now I feel outraged and I want to warn other O2 customers. My phone was badly damaged last Saturday and as I had signed up for insurance for my very expensive handset, I tried to make a claim. To my shock, I...

Anonymous by Not applicable
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  • 25 replies
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Resolved! NHS Code discount for new iphone 6 question.

Today I just ordered a new iphone 6 64gb via phone, and with a valid NHS open code I can recieve a 30% discount off of the airtime monthly payment. The lady I spoke to on the phone said that this is correct and when I recieve the new handset I have 9...

Anonymous by Not applicable
  • 31797 Views
  • 23 replies
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superchooser

I have just joined O2 with my husband on one account. I have just received an email saying I have super chooser rights. I have clicked the link and nothing happens. Does anyone please know how to separate accounts with superchooser rights thanks Mari...

Anonymous by Not applicable
  • 1343 Views
  • 27 replies
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Resolved! numbers being changed to start with 44+

Hi all. i am finding out more about Ariel direct. but it appears that the numbers in my phone are being changed without my knowledge or consent. the numbers chane to start with 44, and this allows them to charge me more apparently. is anyone else suf...

Anonymous by Not applicable
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  • 9 replies
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About the new Spotlight format

Hi guys, You might have noticed that our latest Spotlights were so gooood and full of info that the template we were using is not longer the best way to introduce our Member Spotlight. We were thinking on modifying our Spotlight template. It's been w...

Anonymous by Not applicable
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  • 16 replies
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Resolved! COMPLETE RUBBISH

HOW MANY TIIMES DOES IT TAKE TO CANCEL A DAM CONTRACT WITH THIS COMPANY...... NOT EVEN GOT THE PHONE FROM THEM AS THEY WERE SENT BACK YET THEY STILL WANT TO CHARGE ME EVEN THOUGH THEY HAVE CONFIRMED THEY HAVE RECIEVED THE PHONES BACK

Anonymous by Not applicable
  • 824 Views
  • 2 replies
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Resolved! Reducing Balance

Nokia 610A few day ago I added £10 to my pay as you go account only to find the balance today is £00.00 when all the WiFi roaming etc configeration are all switched OFF.I only occasionally use my phone to talk with the odd text. My previous top up la...

Anonymous by Not applicable
  • 880 Views
  • 3 replies
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Community Rewards for April: Time to nominate!

Hi guys, I think last month's nomination thread (See HERE) went rather well Therefore, here's a quick reminder to PM me or post here about any threads, advice posts, reviews or guides that you think deserve special recognition as part of April's Comm...

Toby by Former Staff
  • 799 Views
  • 3 replies
  • 0 kudos